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Process Improvement Officer - Operations, SeaBank

  • Full Time, onsite
  • SeaBank Philippines, Inc. (A Rural Bank)
  • Manila, Philippines
Salary undisclosed

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Job Description

  • Responsible in assisting the lead for the continuous improvement of Operations processes. Responsible in identifying people, process & systems gaps and recommending feasible solutions to address the issues.
  • Act as a process coach and can mentor Operations’ agents towards operational excellence. Design, implement and maintain process documents for operations.
  • Provide Data Analytics & Reportorial Requirements Support to all Operations Teams

Requirements

  • Bachelor's Degree preferably in Business / Management or any related course
  • Must have 3 - 6 years of experience in Product, Project or Operations Management with strong analytical, organization, problem-solving, and follow-through skills
  • Knowledgeable in process management tools to be able to design, update and maintain process documents and can efficiently prioritize multiple tasks, projects, and target dates simultaneously
  • Can work closely with cross-functional teams and can assemble, interpret and apply critical thinking to data to help counsel decisions
  • Having experience in reporting / presenting to executives or upper management on high level metrics and key strategic decisions is a plus
  • Proficiency in MS Excel and Google Sheets is a plus
  • Proficiency in dashboard applications such as Power BI / Looker Studio is a plus
  • Proficiency in data extraction, transformation and loading is a plus
Job Description

  • Responsible in assisting the lead for the continuous improvement of Operations processes. Responsible in identifying people, process & systems gaps and recommending feasible solutions to address the issues.
  • Act as a process coach and can mentor Operations’ agents towards operational excellence. Design, implement and maintain process documents for operations.
  • Provide Data Analytics & Reportorial Requirements Support to all Operations Teams

Requirements

  • Bachelor's Degree preferably in Business / Management or any related course
  • Must have 3 - 6 years of experience in Product, Project or Operations Management with strong analytical, organization, problem-solving, and follow-through skills
  • Knowledgeable in process management tools to be able to design, update and maintain process documents and can efficiently prioritize multiple tasks, projects, and target dates simultaneously
  • Can work closely with cross-functional teams and can assemble, interpret and apply critical thinking to data to help counsel decisions
  • Having experience in reporting / presenting to executives or upper management on high level metrics and key strategic decisions is a plus
  • Proficiency in MS Excel and Google Sheets is a plus
  • Proficiency in dashboard applications such as Power BI / Looker Studio is a plus
  • Proficiency in data extraction, transformation and loading is a plus