Process Improvement Officer - Operations, SeaBank
Salary undisclosed
Checking job availability...
Original
Simplified
Job Description
- Responsible in assisting the lead for the continuous improvement of Operations processes. Responsible in identifying people, process & systems gaps and recommending feasible solutions to address the issues.
- Act as a process coach and can mentor Operations’ agents towards operational excellence. Design, implement and maintain process documents for operations.
- Provide Data Analytics & Reportorial Requirements Support to all Operations Teams
- Bachelor's Degree preferably in Business / Management or any related course
- Must have 3 - 6 years of experience in Product, Project or Operations Management with strong analytical, organization, problem-solving, and follow-through skills
- Knowledgeable in process management tools to be able to design, update and maintain process documents and can efficiently prioritize multiple tasks, projects, and target dates simultaneously
- Can work closely with cross-functional teams and can assemble, interpret and apply critical thinking to data to help counsel decisions
- Having experience in reporting / presenting to executives or upper management on high level metrics and key strategic decisions is a plus
- Proficiency in MS Excel and Google Sheets is a plus
- Proficiency in dashboard applications such as Power BI / Looker Studio is a plus
- Proficiency in data extraction, transformation and loading is a plus
Job Description
- Responsible in assisting the lead for the continuous improvement of Operations processes. Responsible in identifying people, process & systems gaps and recommending feasible solutions to address the issues.
- Act as a process coach and can mentor Operations’ agents towards operational excellence. Design, implement and maintain process documents for operations.
- Provide Data Analytics & Reportorial Requirements Support to all Operations Teams
- Bachelor's Degree preferably in Business / Management or any related course
- Must have 3 - 6 years of experience in Product, Project or Operations Management with strong analytical, organization, problem-solving, and follow-through skills
- Knowledgeable in process management tools to be able to design, update and maintain process documents and can efficiently prioritize multiple tasks, projects, and target dates simultaneously
- Can work closely with cross-functional teams and can assemble, interpret and apply critical thinking to data to help counsel decisions
- Having experience in reporting / presenting to executives or upper management on high level metrics and key strategic decisions is a plus
- Proficiency in MS Excel and Google Sheets is a plus
- Proficiency in dashboard applications such as Power BI / Looker Studio is a plus
- Proficiency in data extraction, transformation and loading is a plus