Retail Trainer

The role

We are looking for an experienced educator who will be in-charge of providing top-notch training and education for our Love, Bonito retail team in the Philippines. The ideal candidate should be a great communicator with excellent public speaking skills, and a deep knowledge of the various aspects within the retail field. You will spread the #LBexperience by training our team to deliver genuine, sincere and authentic service. You will also play an important role in curating the LB retail store experience, and build brand reputation in line with the company goals.

You should have / be

• A passion and genuine love for people; with strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and all internal stakeholders
• Passionate about training, coaching and mentoring across the entire retail organisation
• Extreme ownership and a performance-driven mindset to meet sales goals
• The ability to storytell and build the Love, Bonito Retail brand and reputation
• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A self-starter, proactive and able to adopt hands-on approach. Get it done right and fast!
  
  
  

Main Responsibilities

Training Execution

• Conduct Onboarding Orientation training so that the retail new hires are aligned on basic store operations, policies and SOPs
• Conduct core training sessions for the retail organisation using various training methods to engage the retail team, including hands-on and interactive activities
• Execute the Train-the-Trainers program to train retail store leaders to train their teams in all store operations SOPs
  
  

Analysis and Reporting

• Evaluate individual performances and provide feedback on employees, both positive and constructive post-training
• Prepare monthly post-training reports to analyse the effectiveness of training programs within the month
• Collaborate with Retail Operations Manager and Global Retail Trainer to identify gaps from customer feedback and staff complaints; and determine further training needs and programs
  
  

Administrative

• Oversee the training curriculum in the market by building an effective training calendar
• Maintain and update the training tracker to ensure completion of training for retail team within targeted timeframes
• Maintain an accurate database of training materials by determining what changes need to be made and keep the materials relevant and updated (and aid in market localisation, if necessary)
  
  

Others

• Deal with all issues that arise from staff or customers (complaints, grievances)
• Oversee and manage training costs against budgets
  
  

KPIs

• Retail efficiency and productivity
• PH Store Experience: NPS
• Mystery shopper score
• Team Happiness - 360 review, engagement survey scores
• Staff career advancement numbers
• Staff retention rates
  
  
  

Requirements

Qualifications & Experience

• Minimum Bachelor's degree or equivalent is preferred
• Minimum 3 years of experience in the retail industry, preferably in fashion/female consumer sector
• Minimum 1 years of experience in managing a retail team(s) - both front and back of house
• Strong communication, presentation and public speaking skills, able to motivate and lead the retail team
• Prior experience in preparing brand new training material and delivering trainings
• Strong ability to get buy in and engage your audience
  
  
  

Benefits

• Flexible Work Arrangement
• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours
• Staff Wellness
• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)
• #TeamLB perks
• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

The role

We are looking for an experienced educator who will be in-charge of providing top-notch training and education for our Love, Bonito retail team in the Philippines. The ideal candidate should be a great communicator with excellent public speaking skills, and a deep knowledge of the various aspects within the retail field. You will spread the #LBexperience by training our team to deliver genuine, sincere and authentic service. You will also play an important role in curating the LB retail store experience, and build brand reputation in line with the company goals.

You should have / be

• A passion and genuine love for people; with strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and all internal stakeholders
• Passionate about training, coaching and mentoring across the entire retail organisation
• Extreme ownership and a performance-driven mindset to meet sales goals
• The ability to storytell and build the Love, Bonito Retail brand and reputation
• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A self-starter, proactive and able to adopt hands-on approach. Get it done right and fast!
  
  
  

Main Responsibilities

Training Execution

• Conduct Onboarding Orientation training so that the retail new hires are aligned on basic store operations, policies and SOPs
• Conduct core training sessions for the retail organisation using various training methods to engage the retail team, including hands-on and interactive activities
• Execute the Train-the-Trainers program to train retail store leaders to train their teams in all store operations SOPs
  
  

Analysis and Reporting

• Evaluate individual performances and provide feedback on employees, both positive and constructive post-training
• Prepare monthly post-training reports to analyse the effectiveness of training programs within the month
• Collaborate with Retail Operations Manager and Global Retail Trainer to identify gaps from customer feedback and staff complaints; and determine further training needs and programs
  
  

Administrative

• Oversee the training curriculum in the market by building an effective training calendar
• Maintain and update the training tracker to ensure completion of training for retail team within targeted timeframes
• Maintain an accurate database of training materials by determining what changes need to be made and keep the materials relevant and updated (and aid in market localisation, if necessary)
  
  

Others

• Deal with all issues that arise from staff or customers (complaints, grievances)
• Oversee and manage training costs against budgets
  
  

KPIs

• Retail efficiency and productivity
• PH Store Experience: NPS
• Mystery shopper score
• Team Happiness - 360 review, engagement survey scores
• Staff career advancement numbers
• Staff retention rates
  
  
  

Requirements

Qualifications & Experience

• Minimum Bachelor's degree or equivalent is preferred
• Minimum 3 years of experience in the retail industry, preferably in fashion/female consumer sector
• Minimum 1 years of experience in managing a retail team(s) - both front and back of house
• Strong communication, presentation and public speaking skills, able to motivate and lead the retail team
• Prior experience in preparing brand new training material and delivering trainings
• Strong ability to get buy in and engage your audience
  
  
  

Benefits

• Flexible Work Arrangement
• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours
• Staff Wellness
• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)
• #TeamLB perks
• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme