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Simplified
Department
Surveillance Operations
Employee Type
Probationary
Job Responsibilities
3 - 5 years
Job posted on
2025-02-06
Surveillance Operations
Employee Type
Probationary
Job Responsibilities
- Lead small teams.
- Provide team leadership.
- Plan, organize and allocate responsibilities according to business needs.
- Set performance and professional standards for team members through example.
- Maintain team performance by promoting a positive work environment.
- Represent team concerns to the Senior Operations Manager.
- Motivate, coach and counsel staff, in a timely manner, ensuring all counselling sessions are appropriately and accurately documented.
- Maintain employee morale, work performance and professionalism by promoting a positive work environment.
- Monitor staff performance and attendance.
- Provide performance feedback to staff in a professional manner.
- Recognize and resolve performance and attendance issues.
- Conduct performance appraisals in accordance with NUSTAR’s Performance Management policies.
- Maintain accurate employee records.
- Manage an effective relationship with internal customers.
- Monitor and manage the professional image presented by the Surveillance department in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
- Monitor and adjust customer service to meet the customers’ requirements and expectations.
- Ensure all situations are handled discreetly and confidentially providing an example of the professional behavior required by the Surveillance department.
- Supervise work operations.
- Maintain and manage workplace records, ensuring reports, log entries, etc. are completed accurately and in a timely manner.
- Solve problems and make decisions, aiding team members when handling difficult/sensitive situations.
- Direct workflow according to business needs, ensuring camera coverage is maintained of required incidents, managing incidents and ensuring relevant departments and personnel are kept informed, and they are completed accurately and in a timely manner.
- Manage the implementation and application of policies and procedures relating to gaming and cash handling areas, ensuring compliance is maintained, and that appropriate legislation is passed.
- Instigate and monitor the implementation of Surveillance procedures.
- Draft communications and reports, ensuring they are distributed and filed appropriately.
- Work with colleagues and customers.
- Ensure relevant information is communicated effectively and in a timely manner to appropriate customers and team members.
- Maintain a professional relationship with customers and team members, ensuring approachability and discretion.
- Maintain a professional image.
- Promote the Surveillance department by attending meetings with Gaming and other cash handling departments.
- Manage OH&S in the Workplace.
- Ensure the maintenance of all statistical information for the department by checking all logs and recording the information from the logs in the appropriate work file.
- Deal with conflict situations.
- Identify conflict situations.
- Resolve conflicts situations.
- Respond to customer complaints, dealing with and documenting the issues and outcomes accurately and in a timely manner.
- Assist in the training of new and existing employee.
- Coach new Surveillance team members on the job.
- Coach team members on an individual basis, presenting new information accurately and in a timely, approachable manner.
- Confidentiality & Policy.
- Safeguard all confidential information.
- Comply with all company policies, rules, regulations, procedures, and department ethics; and to perform all duties in accordance with the highest professional standards at all times.
- Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
- Performs other related tasks required.
- High level of professionalism and integrity.
- Microsoft Office suite literate.
- Good organizational skills and time management.
- Self-motivated.
- Proven interpersonal skills; Approachable.
- Attention to details.
- Collating, analyzing & organizing information.
- Communication ideas & information.
- Planning & organizing activities.
- Working with others in a team.
- Solving Problems
3 - 5 years
Job posted on
2025-02-06
Department
Surveillance Operations
Employee Type
Probationary
Job Responsibilities
3 - 5 years
Job posted on
2025-02-06
Surveillance Operations
Employee Type
Probationary
Job Responsibilities
- Lead small teams.
- Provide team leadership.
- Plan, organize and allocate responsibilities according to business needs.
- Set performance and professional standards for team members through example.
- Maintain team performance by promoting a positive work environment.
- Represent team concerns to the Senior Operations Manager.
- Motivate, coach and counsel staff, in a timely manner, ensuring all counselling sessions are appropriately and accurately documented.
- Maintain employee morale, work performance and professionalism by promoting a positive work environment.
- Monitor staff performance and attendance.
- Provide performance feedback to staff in a professional manner.
- Recognize and resolve performance and attendance issues.
- Conduct performance appraisals in accordance with NUSTAR’s Performance Management policies.
- Maintain accurate employee records.
- Manage an effective relationship with internal customers.
- Monitor and manage the professional image presented by the Surveillance department in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
- Monitor and adjust customer service to meet the customers’ requirements and expectations.
- Ensure all situations are handled discreetly and confidentially providing an example of the professional behavior required by the Surveillance department.
- Supervise work operations.
- Maintain and manage workplace records, ensuring reports, log entries, etc. are completed accurately and in a timely manner.
- Solve problems and make decisions, aiding team members when handling difficult/sensitive situations.
- Direct workflow according to business needs, ensuring camera coverage is maintained of required incidents, managing incidents and ensuring relevant departments and personnel are kept informed, and they are completed accurately and in a timely manner.
- Manage the implementation and application of policies and procedures relating to gaming and cash handling areas, ensuring compliance is maintained, and that appropriate legislation is passed.
- Instigate and monitor the implementation of Surveillance procedures.
- Draft communications and reports, ensuring they are distributed and filed appropriately.
- Work with colleagues and customers.
- Ensure relevant information is communicated effectively and in a timely manner to appropriate customers and team members.
- Maintain a professional relationship with customers and team members, ensuring approachability and discretion.
- Maintain a professional image.
- Promote the Surveillance department by attending meetings with Gaming and other cash handling departments.
- Manage OH&S in the Workplace.
- Ensure the maintenance of all statistical information for the department by checking all logs and recording the information from the logs in the appropriate work file.
- Deal with conflict situations.
- Identify conflict situations.
- Resolve conflicts situations.
- Respond to customer complaints, dealing with and documenting the issues and outcomes accurately and in a timely manner.
- Assist in the training of new and existing employee.
- Coach new Surveillance team members on the job.
- Coach team members on an individual basis, presenting new information accurately and in a timely, approachable manner.
- Confidentiality & Policy.
- Safeguard all confidential information.
- Comply with all company policies, rules, regulations, procedures, and department ethics; and to perform all duties in accordance with the highest professional standards at all times.
- Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
- Performs other related tasks required.
- High level of professionalism and integrity.
- Microsoft Office suite literate.
- Good organizational skills and time management.
- Self-motivated.
- Proven interpersonal skills; Approachable.
- Attention to details.
- Collating, analyzing & organizing information.
- Communication ideas & information.
- Planning & organizing activities.
- Working with others in a team.
- Solving Problems
3 - 5 years
Job posted on
2025-02-06