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Customer Service Assistant

  • Full Time, onsite
  • Filinvest Development Corporation
  • Muntinlupa City, Philippines
Salary undisclosed

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The Customer Service Associate handles all clients' inquiries, requests, and complaints.

DUTIES AND RESPONSIBILITIES:

  • Attends to clients' IRC through email and voice call
  • Acknowledges email and accepts voice calls
  • Responds to client's IRC through voice or email
  • Schedules expected release of response for complicated IRC
  • Scheduling- client's confirmation of unit turnover schedule and Unit repair schedule
  • Coordinates with the Outbound Service desk as to the response for complicated IRC
  • Accepts payment from the clients
  • Accept documents from clients and coordinate with the project in charge -booking requirements, changes in account, etc.
  • Process payments from clients through the front desk
  • Meet clients personally, walk-in and outside the office
  • In charge of coordinating with the client on Unreturned DOAS, Unreturned CTS, Accounts w/o PDCs, Updating Contact Details and Title transferring lacking requirement
  • Coordinates and Monitors with the Department in charge as to the result of the IRC


QUALIFICATIONS:

  • Must be a graduate with a Bachelor's Degree in Business Administration/Management or any related course
  • With at least 1-2 years of related work experience
  • Good Oral and Written Communication
The Customer Service Associate handles all clients' inquiries, requests, and complaints.

DUTIES AND RESPONSIBILITIES:

  • Attends to clients' IRC through email and voice call
  • Acknowledges email and accepts voice calls
  • Responds to client's IRC through voice or email
  • Schedules expected release of response for complicated IRC
  • Scheduling- client's confirmation of unit turnover schedule and Unit repair schedule
  • Coordinates with the Outbound Service desk as to the response for complicated IRC
  • Accepts payment from the clients
  • Accept documents from clients and coordinate with the project in charge -booking requirements, changes in account, etc.
  • Process payments from clients through the front desk
  • Meet clients personally, walk-in and outside the office
  • In charge of coordinating with the client on Unreturned DOAS, Unreturned CTS, Accounts w/o PDCs, Updating Contact Details and Title transferring lacking requirement
  • Coordinates and Monitors with the Department in charge as to the result of the IRC


QUALIFICATIONS:

  • Must be a graduate with a Bachelor's Degree in Business Administration/Management or any related course
  • With at least 1-2 years of related work experience
  • Good Oral and Written Communication