Customer Service Assistant
Salary undisclosed
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The Customer Service Associate handles all clients' inquiries, requests, and complaints.
DUTIES AND RESPONSIBILITIES:
DUTIES AND RESPONSIBILITIES:
- Attends to clients' IRC through email and voice call
- Acknowledges email and accepts voice calls
- Responds to client's IRC through voice or email
- Schedules expected release of response for complicated IRC
- Scheduling- client's confirmation of unit turnover schedule and Unit repair schedule
- Coordinates with the Outbound Service desk as to the response for complicated IRC
- Accepts payment from the clients
- Accept documents from clients and coordinate with the project in charge -booking requirements, changes in account, etc.
- Process payments from clients through the front desk
- Meet clients personally, walk-in and outside the office
- In charge of coordinating with the client on Unreturned DOAS, Unreturned CTS, Accounts w/o PDCs, Updating Contact Details and Title transferring lacking requirement
- Coordinates and Monitors with the Department in charge as to the result of the IRC
- Must be a graduate with a Bachelor's Degree in Business Administration/Management or any related course
- With at least 1-2 years of related work experience
- Good Oral and Written Communication
The Customer Service Associate handles all clients' inquiries, requests, and complaints.
DUTIES AND RESPONSIBILITIES:
DUTIES AND RESPONSIBILITIES:
- Attends to clients' IRC through email and voice call
- Acknowledges email and accepts voice calls
- Responds to client's IRC through voice or email
- Schedules expected release of response for complicated IRC
- Scheduling- client's confirmation of unit turnover schedule and Unit repair schedule
- Coordinates with the Outbound Service desk as to the response for complicated IRC
- Accepts payment from the clients
- Accept documents from clients and coordinate with the project in charge -booking requirements, changes in account, etc.
- Process payments from clients through the front desk
- Meet clients personally, walk-in and outside the office
- In charge of coordinating with the client on Unreturned DOAS, Unreturned CTS, Accounts w/o PDCs, Updating Contact Details and Title transferring lacking requirement
- Coordinates and Monitors with the Department in charge as to the result of the IRC
- Must be a graduate with a Bachelor's Degree in Business Administration/Management or any related course
- With at least 1-2 years of related work experience
- Good Oral and Written Communication