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• Assist customers by addressing their inquiries through various communication channels effectively.
• Meticulously create job orders based on the specific requirements of the customer and use the correct pricing.
• Coordinate with the Graphic Artist for the correct layout and specifications of the client’s requirements.
• Coordinate with the Production/Fabrication to ensure the timely completion of finished materials and the installation process.
• Creation of a Service Report Form and verification of the schedule and availability of manpowers for the installation of signage, ensuring alignment with the customer's deadline.
• Ensure the pickup or delivery schedule of the materials to the customer.
• Coordinate with the Accounting Department for the Billing and payment of the client.
• Process refunds for clients who present valid reasons for their requests.
• Handles and resolves customer complaints.
• Establish and maintain relationships with new and existing customers.
• Prepare monthly, quarterly, and annual reports on sales and marketing activities and results.
• Evaluate market research and adjust marketing strategy to meet changing market and competitive conditions.
• Actively identify and pursue new business opportunities through various channels such as cold calling, networking, and referrals.
• Contribute ideas for marketing campaigns, assist in their execution, and monitor their effectiveness.
• Regularly gather and analyze information on competitors’ offerings, pricing, and marketing strategies to improve the company’s positioning.
• Gather customer feedback and relay it to the relevant departments to improve services and products.
• Work closely with artists, operations, production, and logistics teams to align client needs with company capabilities and ensure se