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Welcome to Yngen Datacom Corp. where outsourcing meets excellence and innovation. As pioneers in the BPO sector, we redefine efficiency and elevate client satisfaction through our comprehensive suite of services. Our dedicated team of industry experts harnesses cutting-edge technology to deliver scalable solutions that drive business growth. Join us and experience the synergy of innovation and commitment, as we empower businesses worldwide to thrive.
Key Responsibilities:
• Customer Support: Provide assistance to customers experiencing issues with cryptocurrency wallets, including transactions, account access, and wallet configuration.
• Troubleshooting: Diagnose and resolve technical problems such as failed transactions, wallet synchronization issues, and error messages in cryptocurrency wallets.
• Guidance: Offer clear instructions on how to set up, transfer, and manage cryptocurrency within digital wallets, ensuring users understand how to use wallet features securely.
• Security Assistance: Help customers with wallet security, including setting up two-factor authentication, private keys, seed phrases, and resolving any security-related concerns.
• Transaction Support: Assist customers in resolving issues with sending, receiving, or confirming cryptocurrency transactions, and provide updates on transaction status.
• Escalation: Escalate complex technical issues or unresolved concerns to senior technical teams or developers for advanced troubleshooting.
• Documentation: Log support requests, resolutions, and customer interactions in the system for tracking, monitoring, and reporting.
• Education: Provide customers with information about cryptocurrency best practices, wallet management, and security measures to minimize risks.
• Stay Updated: Keep up with the latest developments in cryptocurrency technology, wallet functionalities, and blockchain to ensure accurate support.
Qualifications:
• Previous experience in technical support or customer service, preferably in cryptocurrency or fintech applications.
• Strong understanding of cryptocurrency, blockchain technology, and digital wallet operations.
• Familiarity with various cryptocurrency wallets (e.g., MetaMask, Trust Wallet, Coinbase Wallet, etc.) and digital currency transactions.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal, with the ability to clearly explain technical concepts to users.
• Ability to handle multiple support inquiries while maintaining a high level of customer satisfaction.
• Knowledge of security protocols like private keys, two-factor authentication, and wallet recovery methods.
Key Skills:
• Cryptocurrency wallet systems and blockchain technology
• Technical troubleshooting and crypto transaction management
• Customer support and communication
• Cryptocurrency security best practices
• Time management and multitasking skills
Job Type: Full-time
Pay: Php22,000.00 - Php25,000.00 per month
Benefits:
• Additional leave
• Company Christmas gift
• Company events
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee
Schedule:
• 8 hour shift
• Holidays
• Overtime
• Rotational shift
• Shift system
Supplemental Pay:
• 13th month salary
• Overtime pay
Ability to commute/relocate:
• San Pedro, Laguna: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• How soon can you start?
• How much is your expected salary?
Experience:
• Email and Chat Support: 1 year (Required)
• Ticketing Tools: 1 year (Required)
Language:
• English (Required)
Work Location: In person
Key Responsibilities:
• Customer Support: Provide assistance to customers experiencing issues with cryptocurrency wallets, including transactions, account access, and wallet configuration.
• Troubleshooting: Diagnose and resolve technical problems such as failed transactions, wallet synchronization issues, and error messages in cryptocurrency wallets.
• Guidance: Offer clear instructions on how to set up, transfer, and manage cryptocurrency within digital wallets, ensuring users understand how to use wallet features securely.
• Security Assistance: Help customers with wallet security, including setting up two-factor authentication, private keys, seed phrases, and resolving any security-related concerns.
• Transaction Support: Assist customers in resolving issues with sending, receiving, or confirming cryptocurrency transactions, and provide updates on transaction status.
• Escalation: Escalate complex technical issues or unresolved concerns to senior technical teams or developers for advanced troubleshooting.
• Documentation: Log support requests, resolutions, and customer interactions in the system for tracking, monitoring, and reporting.
• Education: Provide customers with information about cryptocurrency best practices, wallet management, and security measures to minimize risks.
• Stay Updated: Keep up with the latest developments in cryptocurrency technology, wallet functionalities, and blockchain to ensure accurate support.
Qualifications:
• Previous experience in technical support or customer service, preferably in cryptocurrency or fintech applications.
• Strong understanding of cryptocurrency, blockchain technology, and digital wallet operations.
• Familiarity with various cryptocurrency wallets (e.g., MetaMask, Trust Wallet, Coinbase Wallet, etc.) and digital currency transactions.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal, with the ability to clearly explain technical concepts to users.
• Ability to handle multiple support inquiries while maintaining a high level of customer satisfaction.
• Knowledge of security protocols like private keys, two-factor authentication, and wallet recovery methods.
Key Skills:
• Cryptocurrency wallet systems and blockchain technology
• Technical troubleshooting and crypto transaction management
• Customer support and communication
• Cryptocurrency security best practices
• Time management and multitasking skills
Job Type: Full-time
Pay: Php22,000.00 - Php25,000.00 per month
Benefits:
• Additional leave
• Company Christmas gift
• Company events
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee
Schedule:
• 8 hour shift
• Holidays
• Overtime
• Rotational shift
• Shift system
Supplemental Pay:
• 13th month salary
• Overtime pay
Ability to commute/relocate:
• San Pedro, Laguna: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• How soon can you start?
• How much is your expected salary?
Experience:
• Email and Chat Support: 1 year (Required)
• Ticketing Tools: 1 year (Required)
Language:
• English (Required)
Work Location: In person