Retail Store Officer - NCR

WITH SALES EXPERIENCE, CAN WORK ONSITE WITHIN NCR, AND CAN START ASAP

EDUCATION

• College graduate (preferably in Sales and Marketing, Business Management, or related fields).

WORK EXPERIENCE

• Minimum of 1 year experience in a sales-related frontliner role (e.g., QSR crew, customer service agent).

DUTIES & RESPONSIBILITIES

Drives Profitability

• Achieves targets through comprehensive digital solutions for customers.
• Delivers products and services as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
• Increases revenue by upgrading plans/packages, promoting Value-Added Services, and endorsing referrals through effective customer needs assessment.
• Conducts proactive retention calls via Cosmo.

Delivers Customer Experience

• Ensures first contact resolution and meets quality and customer service metrics by:
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships of trust through open and interactive communication.
• Handling requests and complaints, providing appropriate solutions and alternatives for first contact resolution.
• Consistently executing the Customer Journey within prescribed standards.
• Proactively soliciting customer feedback regarding service quality.
• Maintaining existing customer relationships and advocating VIP handling.

Customer Relationship Management

• Builds long-term relationships with customers.
• Responds to and handles inquiries, requests, and complaints from assigned accounts.
• Acquires new customers from existing ones through cross-selling and upselling.

Operations Management

• Adheres to the following processes/guidelines to effectively perform the job:
• Daily routine for CSOs (dependent on the type of store format assigned).
• Sales, aftersales, cashiering, and inventory business processes.
• Ensures compliance in monitoring and resolving:
• Post-review findings.
• Individual inventory variance.
• Pending transactions in individual worklists.
• Manages inventory operations (as needed for LCSO assigned as IO reliever).
• Ensures service fulfillment delivery as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
• Handles infinity sales and aftersales transactions.
• Assists customers virtually via MS Bookings and Virtual Frontline Appointment.
• Supports other customer interfacing groups as needed (e.g., social media, hotline).

LOCATION

• NCR

WITH SALES EXPERIENCE, CAN WORK ONSITE WITHIN NCR, AND CAN START ASAP

EDUCATION

• College graduate (preferably in Sales and Marketing, Business Management, or related fields).

WORK EXPERIENCE

• Minimum of 1 year experience in a sales-related frontliner role (e.g., QSR crew, customer service agent).

DUTIES & RESPONSIBILITIES

Drives Profitability

• Achieves targets through comprehensive digital solutions for customers.
• Delivers products and services as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
• Increases revenue by upgrading plans/packages, promoting Value-Added Services, and endorsing referrals through effective customer needs assessment.
• Conducts proactive retention calls via Cosmo.

Delivers Customer Experience

• Ensures first contact resolution and meets quality and customer service metrics by:
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships of trust through open and interactive communication.
• Handling requests and complaints, providing appropriate solutions and alternatives for first contact resolution.
• Consistently executing the Customer Journey within prescribed standards.
• Proactively soliciting customer feedback regarding service quality.
• Maintaining existing customer relationships and advocating VIP handling.

Customer Relationship Management

• Builds long-term relationships with customers.
• Responds to and handles inquiries, requests, and complaints from assigned accounts.
• Acquires new customers from existing ones through cross-selling and upselling.

Operations Management

• Adheres to the following processes/guidelines to effectively perform the job:
• Daily routine for CSOs (dependent on the type of store format assigned).
• Sales, aftersales, cashiering, and inventory business processes.
• Ensures compliance in monitoring and resolving:
• Post-review findings.
• Individual inventory variance.
• Pending transactions in individual worklists.
• Manages inventory operations (as needed for LCSO assigned as IO reliever).
• Ensures service fulfillment delivery as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
• Handles infinity sales and aftersales transactions.
• Assists customers virtually via MS Bookings and Virtual Frontline Appointment.
• Supports other customer interfacing groups as needed (e.g., social media, hotline).

LOCATION

• NCR