Fraud Operations Agent - Financial Crime Operations, SeaBank
Salary undisclosed
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Job Description
- Perform real time review of system alerts and identify unauthorized transactions and fraudulent accounts.
- Establish accurate and timely contact with customers to confirm the validity of flagged transaction.
- Identify new and existing fraud trends by analyzing accounts and transaction patterns.
- Propose system improvements.
- Collaborate with stakeholders to drive process improvements.
- Take on ad hoc projects or assignments related to Fraud Operations.
- Bachelor’s degree in any related courses
- 1-3 years experience in Fraud Operations/Fraud Management
- Preferably has experience in Fraud Management for Debit / Credit Card, Digital Banking and/or Internet Banking
- With strong analytical and problem-solving skills
- Must be critical thinker and knowledgeable on current fraud trends
- Resourceful, proactive, flexible and comfortable working in a fast-paced environment
- With good communication and interpersonal skills
Job Description
- Perform real time review of system alerts and identify unauthorized transactions and fraudulent accounts.
- Establish accurate and timely contact with customers to confirm the validity of flagged transaction.
- Identify new and existing fraud trends by analyzing accounts and transaction patterns.
- Propose system improvements.
- Collaborate with stakeholders to drive process improvements.
- Take on ad hoc projects or assignments related to Fraud Operations.
- Bachelor’s degree in any related courses
- 1-3 years experience in Fraud Operations/Fraud Management
- Preferably has experience in Fraud Management for Debit / Credit Card, Digital Banking and/or Internet Banking
- With strong analytical and problem-solving skills
- Must be critical thinker and knowledgeable on current fraud trends
- Resourceful, proactive, flexible and comfortable working in a fast-paced environment
- With good communication and interpersonal skills