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Digital Advisor

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Job Description

Duties & Responsibilities

  • Receive emails and live chats through digital messaging
  • Provide accurate and timely responses to customer requests in a timely manner
  • Perform record searches based on customer requests in a timely manner, and within
  • stipulated time frames
  • Perform functions within stipulated Key Performance Indicators
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Route calls to the appropriate resource, when necessary
  • Document all information on customer interaction according to standard operating procedures
  • Always strive for great customer satisfaction and experience
  • Ensure that all emails and chats are handled professionally based on the Quality Guidelines
  • established by the Company and our Client
  • Ensure consistency of performance in handling of customer interactions
  • Participate in all internal and external mandated training and/or seminars or certifications
  • Maintain knowledge of functional areas and company policies and procedures
  • Provide feedback to management concerning possible problems or areas of improvement
  • Perform other duties as assigned by management

Minimum Qualifications
  • At least high school graduate or equivalent
  • Above average English communication skills
  • Must have at least 6 months of chat experience
  • Must be willing to work onsite in our office in Global One, Eastwood - no WFH Option
  • Must be willing to work on shifting schedules, holidays, and weekends -Critical working days
  • Must have solid customer service experience – preferably in a healthcare account
  • High level of attention to detail expected

Close the popup

Apply Now

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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Job Description

Duties & Responsibilities

  • Receive emails and live chats through digital messaging
  • Provide accurate and timely responses to customer requests in a timely manner
  • Perform record searches based on customer requests in a timely manner, and within
  • stipulated time frames
  • Perform functions within stipulated Key Performance Indicators
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Route calls to the appropriate resource, when necessary
  • Document all information on customer interaction according to standard operating procedures
  • Always strive for great customer satisfaction and experience
  • Ensure that all emails and chats are handled professionally based on the Quality Guidelines
  • established by the Company and our Client
  • Ensure consistency of performance in handling of customer interactions
  • Participate in all internal and external mandated training and/or seminars or certifications
  • Maintain knowledge of functional areas and company policies and procedures
  • Provide feedback to management concerning possible problems or areas of improvement
  • Perform other duties as assigned by management

Minimum Qualifications
  • At least high school graduate or equivalent
  • Above average English communication skills
  • Must have at least 6 months of chat experience
  • Must be willing to work onsite in our office in Global One, Eastwood - no WFH Option
  • Must be willing to work on shifting schedules, holidays, and weekends -Critical working days
  • Must have solid customer service experience – preferably in a healthcare account
  • High level of attention to detail expected

Close the popup

Apply Now

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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You'll receive updates once a week

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  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Experience Executive

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Pampanga, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR8529 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Pampanga 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Service Executive - Care

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Makati City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR11682 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Makati City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Cruise BOH Agent

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR10972 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Service Representative

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR11814 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Cruise Specialist

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, National Capital Region (Manila), Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR9398 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Cruise Specialist

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, National Capital Region (Manila), Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR9399 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Customer Service Representative

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR11800 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time
  • $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page7-EBuWrt" au-target-id="741" role="listitem">

Cruise Reservation Specialist

  • || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Location Quezon City, Philippines 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Category Customer Experience 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Id JR10505 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> City Quezon City 1)) || (['category'].indexOf(eachAttr.name) != -1 && eachJob.category) || (eachJob[eachAttr.name] && (['title','multi_location', 'multi_category', 'descriptionTeaser','location'].indexOf(eachAttr.name) == -1))" data-ph-id="ph-page-element-page7-3OtpGD" class="au-target dual-location dual-category" au-target-id="854"> Job Type Full time

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