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Operations Manager for Content Moderation

Salary undisclosed

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Overview:

  • Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met.
  • Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume.
  • Ensures that everyone within the program strictly abides by Company and Client policies and procedures.
  • Recognizes and rewards top performers while carrying out disciplinary action / consequence management for non-performers.

Minimum Requirement/s to apply for the role:

  • Atleast 2 years of experience as an Operations Manager
  • Has been supporting a Content Moderation account as a Manager
  • C1 CEFR Score. An assessment will be sent by Talent Acquisition to complete.

Overview:

  • Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met.
  • Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume.
  • Ensures that everyone within the program strictly abides by Company and Client policies and procedures.
  • Recognizes and rewards top performers while carrying out disciplinary action / consequence management for non-performers.

Minimum Requirement/s to apply for the role:

  • Atleast 2 years of experience as an Operations Manager
  • Has been supporting a Content Moderation account as a Manager
  • C1 CEFR Score. An assessment will be sent by Talent Acquisition to complete.