Operations Manager for Content Moderation
Salary undisclosed
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Overview:
- Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met.
- Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume.
- Ensures that everyone within the program strictly abides by Company and Client policies and procedures.
- Recognizes and rewards top performers while carrying out disciplinary action / consequence management for non-performers.
Minimum Requirement/s to apply for the role:
- Atleast 2 years of experience as an Operations Manager
- Has been supporting a Content Moderation account as a Manager
- C1 CEFR Score. An assessment will be sent by Talent Acquisition to complete.
Overview:
- Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met.
- Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume.
- Ensures that everyone within the program strictly abides by Company and Client policies and procedures.
- Recognizes and rewards top performers while carrying out disciplinary action / consequence management for non-performers.
Minimum Requirement/s to apply for the role:
- Atleast 2 years of experience as an Operations Manager
- Has been supporting a Content Moderation account as a Manager
- C1 CEFR Score. An assessment will be sent by Talent Acquisition to complete.