Value Consultant - Philippines
Don’t stop me now …
IDfy is one of the largest Integrated Identity Platforms in Asia and in the Philippines. We work with the largest banks and payment players in the Philippines, including BDO, RCBC, BPI, GoTyme, GCash, Palawan Pay, Amazon, Gotyme, Foodpanda, Paytm, Unilever, Xendit and Paymongo.
We act as the trust brokers, ensuring that our clients can provide their services to their users in a fraud free and efficient manner.
Did you know that IDfy has verified more than 300m profiles around the world across more than 1300+ clients? We are traveling close to light speed. In the next 2 years, we want to touch two billion users. Come join the IDfy rocketship!
We are looking for …
Value Consultant is a strategic leadership role responsible for building strong client relationships, driving process excellence, and delivering measurable value to IDfy’s customers in the Philippines. This role ensures customer satisfaction, retention, and revenue growth through proactive engagement and innovation.
Key Responsibilities:
Deliver Value like a Change Agent
- Identify and enhance the ‘value quotient’ for each client, ensuring IDfy’s solutions drive measurable impact
- Lead transformation initiatives that make the customer processes more efficient
- Secure customer recognition and appreciation for the value generated by IDfy
- Drive revenue growth through upsell and cross-sell opportunities, increasing ARPU (Average Revenue Per User) across multiple use cases.
Build Relationships like a Client Partner
- Develop and nurture trusted relationships with senior management across all clients
- Act as a strategic advisor, ensuring IDfy is perceived as a reliable, indispensable partner
- Drive exceptional customer experiences that result in positive testimonials, case studies, and strong client advocacy
- Minimize customer churn and ensure continued use case expansion
Drive Process Change like a Scale Thinker
- Design and implement standardized frameworks for customer success operations.
- Establish scalable processes to monitor client project progress, enhance customer experience, and maximize delivered value.
- Mentor and develop a high-performing team of Customer Success Managers who leverage data-driven insights to drive client success
Who You Are:
A strategic and client-centric leader with experience in customer success, account management, or consulting
- Proven ability to build and sustain C-suite relationships in large enterprises
- Strong analytical and process-driven thinker with a track record of implementing scalable customer success strategies
- A proactive and dynamic problem-solver who thrives in a fast-paced, high-growth environment
- Willingness to travel internationally as required
Why Join IDfy:
- Be a part of a cutting-edge technology company at the forefront of regtech innovation
- Opportunity to work with globally recognized clients and enhance your industry expertise
- Collaborative and supportive work environment that values creativity and initiative
- Competitive compensation package with performance-based incentives
Location: Manila, Philippines
Value Consultant - Philippines
Don’t stop me now …
IDfy is one of the largest Integrated Identity Platforms in Asia and in the Philippines. We work with the largest banks and payment players in the Philippines, including BDO, RCBC, BPI, GoTyme, GCash, Palawan Pay, Amazon, Gotyme, Foodpanda, Paytm, Unilever, Xendit and Paymongo.
We act as the trust brokers, ensuring that our clients can provide their services to their users in a fraud free and efficient manner.
Did you know that IDfy has verified more than 300m profiles around the world across more than 1300+ clients? We are traveling close to light speed. In the next 2 years, we want to touch two billion users. Come join the IDfy rocketship!
We are looking for …
Value Consultant is a strategic leadership role responsible for building strong client relationships, driving process excellence, and delivering measurable value to IDfy’s customers in the Philippines. This role ensures customer satisfaction, retention, and revenue growth through proactive engagement and innovation.
Key Responsibilities:
Deliver Value like a Change Agent
- Identify and enhance the ‘value quotient’ for each client, ensuring IDfy’s solutions drive measurable impact
- Lead transformation initiatives that make the customer processes more efficient
- Secure customer recognition and appreciation for the value generated by IDfy
- Drive revenue growth through upsell and cross-sell opportunities, increasing ARPU (Average Revenue Per User) across multiple use cases.
Build Relationships like a Client Partner
- Develop and nurture trusted relationships with senior management across all clients
- Act as a strategic advisor, ensuring IDfy is perceived as a reliable, indispensable partner
- Drive exceptional customer experiences that result in positive testimonials, case studies, and strong client advocacy
- Minimize customer churn and ensure continued use case expansion
Drive Process Change like a Scale Thinker
- Design and implement standardized frameworks for customer success operations.
- Establish scalable processes to monitor client project progress, enhance customer experience, and maximize delivered value.
- Mentor and develop a high-performing team of Customer Success Managers who leverage data-driven insights to drive client success
Who You Are:
A strategic and client-centric leader with experience in customer success, account management, or consulting
- Proven ability to build and sustain C-suite relationships in large enterprises
- Strong analytical and process-driven thinker with a track record of implementing scalable customer success strategies
- A proactive and dynamic problem-solver who thrives in a fast-paced, high-growth environment
- Willingness to travel internationally as required
Why Join IDfy:
- Be a part of a cutting-edge technology company at the forefront of regtech innovation
- Opportunity to work with globally recognized clients and enhance your industry expertise
- Collaborative and supportive work environment that values creativity and initiative
- Competitive compensation package with performance-based incentives
Location: Manila, Philippines