Virtual Assistant - Healthcare Scheduler (Remote)

Company Overview

ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are looking for experienced Healthcare Schedulers to report directly to the Lead Service Coordinator and support day-to-day operations by ensuring caregiver shifts are filled, documented, and updated as needed. This is a scheduling-focused role with the potential to provide light recruitment and administrative support when needed.

Responsibilities

• Create and manage caregiver schedules up to two weeks in advance, ensuring adequate coverage across a five-county territory (Dakota, Scott, Carver, Rice, and LeSueur)
• Track and follow up on caregiver clock-ins and clock-outs to ensure billing and payroll accuracy
• Respond promptly to last-minute shift cancellations, absences, and reassignments
• Answer incoming calls related to client inquiries, caregiver needs, and scheduling changes using the ConnectUC VoIP system
• Maintain accurate caregiver and client information in WellSky, documenting notes and updates for internal tracking and reporting
• Communicate staffing changes and scheduling updates to relevant team members and the recruitment team as needed
• Relay territory-specific issues or concerns to the Operations Manager for guidance
• Conduct caregiver check-ins and perform 90-day and annual evaluations
• Generate reports on caregiver supply and demand for the direct supervisor
• Support cross-coverage efforts when other team members (e.g., Lisa) are unavailable
• Receive daily task assignments and follow through on scheduling priorities
• During downtime, assist with administrative tasks such as posting/removing job ads or prepping data for billing and insurance submissions

Requirements

• Graduated with a 3-year or 4-year Bachelor’s degree
• Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring, or an equivalent background check/clearance available in the country
• Must be comfortable with using Hubstaff, a time-tracking application
• Solid experience or strong aptitude for scheduling in a fast-paced environment, ideally within home care or healthcare
• Strong communication skills to coordinate with caregivers, clients, and internal team while handling incoming phone inquiries
• Must be comfortable answering and making calls
• Recruitment experience is a plus, but NOT required
• Healthcare background is a plus, but NOT required
• Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
• Proficiency in using Microsoft Outlook, Office Suite, Microsoft Teams, Zoom, ConnectUC VoIP/Yealink system and OneDrive
• Professional-level English (written and verbal/voice)
• Computer or laptop with access to the internet (min speed of 25 Mbps)

Compensation and Benefits

• Competitive salary
• 100% Remote (Permanent work from home)
• Prepaid HMO
• Bonuses and incentives
• Paid training

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).

Company Overview

ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are looking for experienced Healthcare Schedulers to report directly to the Lead Service Coordinator and support day-to-day operations by ensuring caregiver shifts are filled, documented, and updated as needed. This is a scheduling-focused role with the potential to provide light recruitment and administrative support when needed.

Responsibilities

• Create and manage caregiver schedules up to two weeks in advance, ensuring adequate coverage across a five-county territory (Dakota, Scott, Carver, Rice, and LeSueur)
• Track and follow up on caregiver clock-ins and clock-outs to ensure billing and payroll accuracy
• Respond promptly to last-minute shift cancellations, absences, and reassignments
• Answer incoming calls related to client inquiries, caregiver needs, and scheduling changes using the ConnectUC VoIP system
• Maintain accurate caregiver and client information in WellSky, documenting notes and updates for internal tracking and reporting
• Communicate staffing changes and scheduling updates to relevant team members and the recruitment team as needed
• Relay territory-specific issues or concerns to the Operations Manager for guidance
• Conduct caregiver check-ins and perform 90-day and annual evaluations
• Generate reports on caregiver supply and demand for the direct supervisor
• Support cross-coverage efforts when other team members (e.g., Lisa) are unavailable
• Receive daily task assignments and follow through on scheduling priorities
• During downtime, assist with administrative tasks such as posting/removing job ads or prepping data for billing and insurance submissions

Requirements

• Graduated with a 3-year or 4-year Bachelor’s degree
• Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring, or an equivalent background check/clearance available in the country
• Must be comfortable with using Hubstaff, a time-tracking application
• Solid experience or strong aptitude for scheduling in a fast-paced environment, ideally within home care or healthcare
• Strong communication skills to coordinate with caregivers, clients, and internal team while handling incoming phone inquiries
• Must be comfortable answering and making calls
• Recruitment experience is a plus, but NOT required
• Healthcare background is a plus, but NOT required
• Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
• Proficiency in using Microsoft Outlook, Office Suite, Microsoft Teams, Zoom, ConnectUC VoIP/Yealink system and OneDrive
• Professional-level English (written and verbal/voice)
• Computer or laptop with access to the internet (min speed of 25 Mbps)

Compensation and Benefits

• Competitive salary
• 100% Remote (Permanent work from home)
• Prepaid HMO
• Bonuses and incentives
• Paid training

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).