Operations Manager, Philippines

Operations Manager, Philippines

About SSP

SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.43,000 colleagues in over 600 locations across nearly 40 countries. We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands.

These include our own brands (such as UrbanCrave, which brought the first “street eats” concept to airports in the US and Nippon Ramen, a noodle and dumpling concept in the APAC region) as well as franchise brands (such as M&S, Starbucks and Burger King).

Our SSP Asia Pacific journey started in Thailand over 25 years ago. Since then, we have grown to include Singapore, Hong Kong SAR, Australia, New Zealand, the Philippines, Malaysia and Indonesia, with more than 5,500 colleagues, 150 brands and 300 stores.

Our purpose is to be the best part of the journey, and this is underpinned by our aim to bring leading brands and innovative concepts to our clients and customers around the world, with an emphasis on great value, taste, quality and service – using digital technology to boost efficiency.

Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.

• We are one team … working together and sharing our best ideas to fulfil our global potential.
• We are results focused… delivering great food and service for our customers and outstanding results for our clients, shareholders and colleagues
• We all make a difference… respecting each other, acting responsibly and being accountable for the contributions that we make.
• We are bold …seizing opportunities, innovating and quickly adapting every day.
• We celebrate success… recognising and valuing everyone’s achievements.

About the role

Reporting into the Director for Corporate Services, the incumbent is responsible for formulating strategy and growth target for driving and developing new profitable business and retaining existing business in the Philippines region, whilst managing new contract wins from implementation through to handover to local site management team, ensuring key stakeholders, both internal and external are engaged and informed of status and progress.

This role will require building effective and relative networks to ensure SSP is positioned as a key partner for all future F&B tenders. In conjunction with the Director for Corporate Services to prepare a client strategy which develops SSPs key points of difference in the Marketplace with the aim of achieving preferred partner status.

Main Responsibilities

• Responsible for the overall management of new market development activities in selected market, provide market feedback to the company leadership on competitive offerings
• Assist SSP Philippines with the 3-year business development plan and net growth target and develop a plan on new business acquisition and existing business retention
• Deliver best in class account management, through building effective relationships and overseeing a minimum quarterly client meeting structure, ensuring Operation team lead on operational areas/issues
• Manage client stakeholder strategy including planning, organising meetings/entertainment with key client contacts in target organisations, aligned to SSP contacts
• Manage pipeline of existing business and ensure that reviews are in place to improve retention not less than 2 years from expiry of contracts
• Support the Leadership team in any renegotiations of existing business (for example utility rates)
• Assistant leadership team to develop the internal brand portfolio to reflect the changing consumer requirements in travel, identify and source new brand partnerships to complement existing offer
• Own the delivery of client tenders for all new business and formal retention proposals in the selected market(s), work with the relevant departments to develop the business case ensuring buy-in and support from all key stakeholders, including managing the design team on the production of tenders and submission package
• Responsible for supplying input to budget, financial forecasts as well as long-term plan for the business
• Ensure all new contract wins achieve optimum sales by ensuring all internal departments are delivering to the agreed project implementation plan and a smooth handover to operations is achieved
• Communicate with local team closely, share marketing intelligence and ensure the compliance to regional development objectives and guidelines Oversee and handle multiple branches in various locations to ensure that the F&B teams deliver the highest quality product, maintains exceptional customer service standards.
• Oversee and handle multiple branches in various locations to ensure that the F&B teams deliver the highest quality product, maintains exceptional customer service standards. Monitor and reviews Sales Performance of outlets and ensure that sales and profit target are always met
• Ensure all company policy and chain operation procedures on reporting, control, security, QSC objectives are consistently observed
• Ensure that Standards for Food, Service, Cleanliness, Hygiene, Safety and general administration are being strictly observed
• Conduct regular store visits and unscheduled audit checks
• Prepares wastage and pilferage reports during regular store visits
• Check accuracy of month end inventories and works closely with the staff to ensure correct stock levels are maintained
• Determine staffing requirements and regularly review to ensure that it is within the operational budget
• Effectively recruit, induct, lead, schedule, manage, train and develop staff based on the company's procedure and standards and resolves labor issues
• Leads new store-opening activities

Requirements

• Degree holder or above in Business Administration, Marketing, Finance or equivalent disciplines
• 5 – 10 years of solid experience in Operations or Business Development in Food & Beverage or travel related businesses, candidates with strong leasing experience with landlords will also be considered
• Excellent interpersonal & communication skills, and strong in client relationship management and project management
• Strong numeric sense and business acumen
• Candidates with good connection and business network with F&B would be highly preferred
• Willing to travel frequently in the region

Operations Manager, Philippines

About SSP

SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.43,000 colleagues in over 600 locations across nearly 40 countries. We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands.

These include our own brands (such as UrbanCrave, which brought the first “street eats” concept to airports in the US and Nippon Ramen, a noodle and dumpling concept in the APAC region) as well as franchise brands (such as M&S, Starbucks and Burger King).

Our SSP Asia Pacific journey started in Thailand over 25 years ago. Since then, we have grown to include Singapore, Hong Kong SAR, Australia, New Zealand, the Philippines, Malaysia and Indonesia, with more than 5,500 colleagues, 150 brands and 300 stores.

Our purpose is to be the best part of the journey, and this is underpinned by our aim to bring leading brands and innovative concepts to our clients and customers around the world, with an emphasis on great value, taste, quality and service – using digital technology to boost efficiency.

Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.

• We are one team … working together and sharing our best ideas to fulfil our global potential.
• We are results focused… delivering great food and service for our customers and outstanding results for our clients, shareholders and colleagues
• We all make a difference… respecting each other, acting responsibly and being accountable for the contributions that we make.
• We are bold …seizing opportunities, innovating and quickly adapting every day.
• We celebrate success… recognising and valuing everyone’s achievements.

About the role

Reporting into the Director for Corporate Services, the incumbent is responsible for formulating strategy and growth target for driving and developing new profitable business and retaining existing business in the Philippines region, whilst managing new contract wins from implementation through to handover to local site management team, ensuring key stakeholders, both internal and external are engaged and informed of status and progress.

This role will require building effective and relative networks to ensure SSP is positioned as a key partner for all future F&B tenders. In conjunction with the Director for Corporate Services to prepare a client strategy which develops SSPs key points of difference in the Marketplace with the aim of achieving preferred partner status.

Main Responsibilities

• Responsible for the overall management of new market development activities in selected market, provide market feedback to the company leadership on competitive offerings
• Assist SSP Philippines with the 3-year business development plan and net growth target and develop a plan on new business acquisition and existing business retention
• Deliver best in class account management, through building effective relationships and overseeing a minimum quarterly client meeting structure, ensuring Operation team lead on operational areas/issues
• Manage client stakeholder strategy including planning, organising meetings/entertainment with key client contacts in target organisations, aligned to SSP contacts
• Manage pipeline of existing business and ensure that reviews are in place to improve retention not less than 2 years from expiry of contracts
• Support the Leadership team in any renegotiations of existing business (for example utility rates)
• Assistant leadership team to develop the internal brand portfolio to reflect the changing consumer requirements in travel, identify and source new brand partnerships to complement existing offer
• Own the delivery of client tenders for all new business and formal retention proposals in the selected market(s), work with the relevant departments to develop the business case ensuring buy-in and support from all key stakeholders, including managing the design team on the production of tenders and submission package
• Responsible for supplying input to budget, financial forecasts as well as long-term plan for the business
• Ensure all new contract wins achieve optimum sales by ensuring all internal departments are delivering to the agreed project implementation plan and a smooth handover to operations is achieved
• Communicate with local team closely, share marketing intelligence and ensure the compliance to regional development objectives and guidelines Oversee and handle multiple branches in various locations to ensure that the F&B teams deliver the highest quality product, maintains exceptional customer service standards.
• Oversee and handle multiple branches in various locations to ensure that the F&B teams deliver the highest quality product, maintains exceptional customer service standards. Monitor and reviews Sales Performance of outlets and ensure that sales and profit target are always met
• Ensure all company policy and chain operation procedures on reporting, control, security, QSC objectives are consistently observed
• Ensure that Standards for Food, Service, Cleanliness, Hygiene, Safety and general administration are being strictly observed
• Conduct regular store visits and unscheduled audit checks
• Prepares wastage and pilferage reports during regular store visits
• Check accuracy of month end inventories and works closely with the staff to ensure correct stock levels are maintained
• Determine staffing requirements and regularly review to ensure that it is within the operational budget
• Effectively recruit, induct, lead, schedule, manage, train and develop staff based on the company's procedure and standards and resolves labor issues
• Leads new store-opening activities

Requirements

• Degree holder or above in Business Administration, Marketing, Finance or equivalent disciplines
• 5 – 10 years of solid experience in Operations or Business Development in Food & Beverage or travel related businesses, candidates with strong leasing experience with landlords will also be considered
• Excellent interpersonal & communication skills, and strong in client relationship management and project management
• Strong numeric sense and business acumen
• Candidates with good connection and business network with F&B would be highly preferred
• Willing to travel frequently in the region