Senior Key Account Manager
Salary undisclosed
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About Us
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.
The Role
A Senior Key Account Manager will be responsible to support small to medium sized accounts that may or may not be directly assigned to a KAM. Senior . KAM will be expected to handle operational tasks, storefront maintenance and most of the internal cross functional tasks with: Content, Customer Service and/or Fulfillment if applicable.
Your responsibilities will include:
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.
The Role
A Senior Key Account Manager will be responsible to support small to medium sized accounts that may or may not be directly assigned to a KAM. Senior . KAM will be expected to handle operational tasks, storefront maintenance and most of the internal cross functional tasks with: Content, Customer Service and/or Fulfillment if applicable.
Your responsibilities will include:
- Support operational work for all types of accounts; to dedicate large accounts or support on up to three average-sized accounts.
- Achieve / exceed all key sales measures or KPI based on NMV target achievement, brand feedback, collaboration with other team members and department.
- Under supervision and support of KAM/Assistant Team Lead/ Head of eCommerce, he or she can work integrally with key internal and external team stakeholders to facilitate the process of developing, executing, and recapping successful commercial programs and activations on behalf of brand clients, including development of case studies.
- Work in close partnership with Brand & Content/Graphics & Customer Engagement to ensure development & implementation of customer category strategy, content optimization, and best-in-class execution of processes.
- Ensure that stores’ operational Service Level Agreements (SLAs) are being met / exceeded.
- Fluent in English
- Experience with business fundamentals, Retail account management experience
- Minimum 4 years of eCommerce background preferably from a brand/platforms/enablers industry
- Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
- Excellent negotiation skills
- Strong interpersonal skills (empathy & flexibility)
- Proficient in excel and powerpoint
- Excellent and competitive compensation package
- Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
- You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem
About Us
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.
The Role
A Senior Key Account Manager will be responsible to support small to medium sized accounts that may or may not be directly assigned to a KAM. Senior . KAM will be expected to handle operational tasks, storefront maintenance and most of the internal cross functional tasks with: Content, Customer Service and/or Fulfillment if applicable.
Your responsibilities will include:
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.
The Role
A Senior Key Account Manager will be responsible to support small to medium sized accounts that may or may not be directly assigned to a KAM. Senior . KAM will be expected to handle operational tasks, storefront maintenance and most of the internal cross functional tasks with: Content, Customer Service and/or Fulfillment if applicable.
Your responsibilities will include:
- Support operational work for all types of accounts; to dedicate large accounts or support on up to three average-sized accounts.
- Achieve / exceed all key sales measures or KPI based on NMV target achievement, brand feedback, collaboration with other team members and department.
- Under supervision and support of KAM/Assistant Team Lead/ Head of eCommerce, he or she can work integrally with key internal and external team stakeholders to facilitate the process of developing, executing, and recapping successful commercial programs and activations on behalf of brand clients, including development of case studies.
- Work in close partnership with Brand & Content/Graphics & Customer Engagement to ensure development & implementation of customer category strategy, content optimization, and best-in-class execution of processes.
- Ensure that stores’ operational Service Level Agreements (SLAs) are being met / exceeded.
- Fluent in English
- Experience with business fundamentals, Retail account management experience
- Minimum 4 years of eCommerce background preferably from a brand/platforms/enablers industry
- Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
- Excellent negotiation skills
- Strong interpersonal skills (empathy & flexibility)
- Proficient in excel and powerpoint
- Excellent and competitive compensation package
- Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
- You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem