Customer Success Representative (Philippines Based)
Salary undisclosed
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About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our companies is currently looking for a Customer Success Representative in Philippines.
We are looking for a driven and customer-focused individual to join the team as a Customer Success Representative. In this role, you will be the first point of contact for customers, helping them navigate product-related questions and ensuring a positive support experience. You'll handle inquiries via live chat and email using tools like Intercom, escalating technical issues when needed and contributing to product feedback loops. This is a remote role requiring exceptional communication skills, attention to detail, and a proactive approach to problem-solving. If you thrive in fast-paced environments and enjoy delivering high-quality service, we want to hear from you.
Accountabilities:
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.
Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
Thank you for your interest!
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our companies is currently looking for a Customer Success Representative in Philippines.
We are looking for a driven and customer-focused individual to join the team as a Customer Success Representative. In this role, you will be the first point of contact for customers, helping them navigate product-related questions and ensuring a positive support experience. You'll handle inquiries via live chat and email using tools like Intercom, escalating technical issues when needed and contributing to product feedback loops. This is a remote role requiring exceptional communication skills, attention to detail, and a proactive approach to problem-solving. If you thrive in fast-paced environments and enjoy delivering high-quality service, we want to hear from you.
Accountabilities:
- Respond promptly and effectively to customer inquiries and technical questions through chat and email
- Escalate complex or second-line support issues such as bugs or refund requests to the appropriate teams
- Identify opportunities to upsell product features and schedule demos with interested customers
- Collaborate with the Sales Team on pricing and payment-related inquiries
- Work closely with the Product Team to share customer feedback and help prioritize feature requests
- Maintain a positive tone in all communications while managing multiple customer cases efficiently
- Ability to work US time zone hours consistently
- Native English speaker or fluent with exceptional written and spoken English skills
- Strong confidence and clarity in both phone and written communications
- Demonstrated ability to prioritize and manage multiple customer queries under pressure
- Comfortable with basic technical language and capable of explaining product features or troubleshooting steps
- Experience with customer service tools like Intercom is a plus
- Fully remote work environment with flexible hours
- Exposure to a fast-paced, high-growth SaaS company
- Work with a global, multicultural team across 16+ countries
- Opportunity to gain experience in both customer service and product development
- Continuous learning and professional development
- Career growth potential in a scaling international tech company
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.
Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
Thank you for your interest!
About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our companies is currently looking for a Customer Success Representative in Philippines.
We are looking for a driven and customer-focused individual to join the team as a Customer Success Representative. In this role, you will be the first point of contact for customers, helping them navigate product-related questions and ensuring a positive support experience. You'll handle inquiries via live chat and email using tools like Intercom, escalating technical issues when needed and contributing to product feedback loops. This is a remote role requiring exceptional communication skills, attention to detail, and a proactive approach to problem-solving. If you thrive in fast-paced environments and enjoy delivering high-quality service, we want to hear from you.
Accountabilities:
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.
Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
Thank you for your interest!
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our companies is currently looking for a Customer Success Representative in Philippines.
We are looking for a driven and customer-focused individual to join the team as a Customer Success Representative. In this role, you will be the first point of contact for customers, helping them navigate product-related questions and ensuring a positive support experience. You'll handle inquiries via live chat and email using tools like Intercom, escalating technical issues when needed and contributing to product feedback loops. This is a remote role requiring exceptional communication skills, attention to detail, and a proactive approach to problem-solving. If you thrive in fast-paced environments and enjoy delivering high-quality service, we want to hear from you.
Accountabilities:
- Respond promptly and effectively to customer inquiries and technical questions through chat and email
- Escalate complex or second-line support issues such as bugs or refund requests to the appropriate teams
- Identify opportunities to upsell product features and schedule demos with interested customers
- Collaborate with the Sales Team on pricing and payment-related inquiries
- Work closely with the Product Team to share customer feedback and help prioritize feature requests
- Maintain a positive tone in all communications while managing multiple customer cases efficiently
- Ability to work US time zone hours consistently
- Native English speaker or fluent with exceptional written and spoken English skills
- Strong confidence and clarity in both phone and written communications
- Demonstrated ability to prioritize and manage multiple customer queries under pressure
- Comfortable with basic technical language and capable of explaining product features or troubleshooting steps
- Experience with customer service tools like Intercom is a plus
- Fully remote work environment with flexible hours
- Exposure to a fast-paced, high-growth SaaS company
- Work with a global, multicultural team across 16+ countries
- Opportunity to gain experience in both customer service and product development
- Continuous learning and professional development
- Career growth potential in a scaling international tech company
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.
Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
Thank you for your interest!