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Customer Service Representative (Chat)

Salary undisclosed

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Company Description

ECEnterprises Group Manila Inc. prioritizes hiring employees who embody a culture of extraordinary customer service. Employees are empowered to make decisions that enhance the customer experience. Inclusive leadership is expected and shared within the organization to support effective and efficient customer issue resolution.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Makati. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience on a daily basis.

Qualifications

  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Customer Experience skills
  • Strong communication and interpersonal skills
  • Problem-solving and conflict resolution abilities
  • Ability to work in a fast-paced environment and handle high-pressure situations
  • Experience in a customer service role is preferred
  • Knowledge of CRM systems and software is a plus
  • High school diploma or equivalent required

Company Description

ECEnterprises Group Manila Inc. prioritizes hiring employees who embody a culture of extraordinary customer service. Employees are empowered to make decisions that enhance the customer experience. Inclusive leadership is expected and shared within the organization to support effective and efficient customer issue resolution.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Makati. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience on a daily basis.

Qualifications

  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Customer Experience skills
  • Strong communication and interpersonal skills
  • Problem-solving and conflict resolution abilities
  • Ability to work in a fast-paced environment and handle high-pressure situations
  • Experience in a customer service role is preferred
  • Knowledge of CRM systems and software is a plus
  • High school diploma or equivalent required