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Job Description
Main roles and responsibilities:
Main roles and responsibilities:
- Conduct due diligence for new and existing partner accounts
- Takes full ownership of account onboarding and maintenance activities for merchants and partners of ShopeePay
- Ensures timely account provisioning of accounts using ShopeePay’s CRM and maintains onboarding-related trackers
- Facilitates high-quality training for internal and external stakeholders (merchants) if needed.
- Performs all procurement related activities including coordination with Procurement, sourcing vendors, filing digital PRs, monitoring vendor SLAs and payments
- Coordinate with third-party vendors for ShopeePay logistics and deployment activities.
- Ensures third-party vendors quality of service / materials provided to merchants
- Work closely with the team to manage SKUs of marketing materials in our inventory tool
- Provide valuable insights on the ground observation for QRPh in relation to the Merchant BD strategic approach on acquiring.
- Ensures SLA are met on different tasks
- Follows communication procedures, guidelines, and policies
- Identifies gaps in overall operations processes and suggest improvements
- Prepare weekly and monthly reports for the management team
- Performs other similar and related duties as required or directed
- Keep track of the industry trends and campaigns related to QR PH
- Provides market insights from merchant’s perspective including understanding products, sellers, market, and competitor dynamics
- Coordinate with internal partners (e.g. Legal, On-boarding, Marketing, Finance etc.) to execute merchant program
- Bachelor's degree graduate
- At least four (4) years experience and expertise in Fintech industry and after sales support or operations
- Emotionally intelligent and with strong interpersonal skills
- Highly organized and attentive to details
- Able to work swiftly, pivot quickly with changes in direction, and meet all deadlines with minimal supervision
- Displays ownership over one’s work, successes, and mistakes
- Accountable and responsible for all deliverables
- Honest, transparent, and has integrity in all aspects of work
- Able to follow directives to the letter and also think for themselves
- Thorough; highly proactive; resourceful; logical; critical thinker; has a growth mindset; team player
- Amenable to work on weekends and/or holidays if the work requires
- Good written and verbal communication skills
Job Description
Main roles and responsibilities:
Main roles and responsibilities:
- Conduct due diligence for new and existing partner accounts
- Takes full ownership of account onboarding and maintenance activities for merchants and partners of ShopeePay
- Ensures timely account provisioning of accounts using ShopeePay’s CRM and maintains onboarding-related trackers
- Facilitates high-quality training for internal and external stakeholders (merchants) if needed.
- Performs all procurement related activities including coordination with Procurement, sourcing vendors, filing digital PRs, monitoring vendor SLAs and payments
- Coordinate with third-party vendors for ShopeePay logistics and deployment activities.
- Ensures third-party vendors quality of service / materials provided to merchants
- Work closely with the team to manage SKUs of marketing materials in our inventory tool
- Provide valuable insights on the ground observation for QRPh in relation to the Merchant BD strategic approach on acquiring.
- Ensures SLA are met on different tasks
- Follows communication procedures, guidelines, and policies
- Identifies gaps in overall operations processes and suggest improvements
- Prepare weekly and monthly reports for the management team
- Performs other similar and related duties as required or directed
- Keep track of the industry trends and campaigns related to QR PH
- Provides market insights from merchant’s perspective including understanding products, sellers, market, and competitor dynamics
- Coordinate with internal partners (e.g. Legal, On-boarding, Marketing, Finance etc.) to execute merchant program
- Bachelor's degree graduate
- At least four (4) years experience and expertise in Fintech industry and after sales support or operations
- Emotionally intelligent and with strong interpersonal skills
- Highly organized and attentive to details
- Able to work swiftly, pivot quickly with changes in direction, and meet all deadlines with minimal supervision
- Displays ownership over one’s work, successes, and mistakes
- Accountable and responsible for all deliverables
- Honest, transparent, and has integrity in all aspects of work
- Able to follow directives to the letter and also think for themselves
- Thorough; highly proactive; resourceful; logical; critical thinker; has a growth mindset; team player
- Amenable to work on weekends and/or holidays if the work requires
- Good written and verbal communication skills