Service Operations Specialist
Salary undisclosed
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POSITION: RETURN MANAGEMENT SPECIALIST
RESPONSIBILITIES:
- On time DR processing (Notice to Dealer/ASC/Customer)
- Customer call out – For confirmation of unit replacement
- Defective Units Clearing for Dealers in charge to Avoid Cash back or Deduction.
- Dealer inspection clearing
- Creating RNP for stock units that needs check up or inspection
- Direct Replacement – create memo, coordination with logistics for delivery and pull out
- Review Defective Return request if valid
- New Unit Purchase offer to customers for phase out models and outwarranty.
QUALIFICATIONS:
- Advanced knowledge of MS Office, Word, Excel, and Powerpoint
- Knowledgeable in Return Process (From check up request to unit pull out & receiving)
- Service and Process knowledge, Problem solving and Data analysis
- Resourceful mindset and strong attention to detail
- Good interpersonal and conflict resolution skills
- Good analytical skills and problem solving.
- Resourceful mindset and strong attention to detail
- Customer & Results Focus (Internal & External)
- Bachelor’s degree in Office Management and Technology
POSITION: RETURN MANAGEMENT SPECIALIST
RESPONSIBILITIES:
- On time DR processing (Notice to Dealer/ASC/Customer)
- Customer call out – For confirmation of unit replacement
- Defective Units Clearing for Dealers in charge to Avoid Cash back or Deduction.
- Dealer inspection clearing
- Creating RNP for stock units that needs check up or inspection
- Direct Replacement – create memo, coordination with logistics for delivery and pull out
- Review Defective Return request if valid
- New Unit Purchase offer to customers for phase out models and outwarranty.
QUALIFICATIONS:
- Advanced knowledge of MS Office, Word, Excel, and Powerpoint
- Knowledgeable in Return Process (From check up request to unit pull out & receiving)
- Service and Process knowledge, Problem solving and Data analysis
- Resourceful mindset and strong attention to detail
- Good interpersonal and conflict resolution skills
- Good analytical skills and problem solving.
- Resourceful mindset and strong attention to detail
- Customer & Results Focus (Internal & External)
- Bachelor’s degree in Office Management and Technology