About us
WiseStamp is the leading email signature management solution for companies and individuals, empowering over 1 million users worldwide to enhance their brand presence with every email they send. Our award-winning SaaS platform enables organizations to manage unique signature campaigns for entire teams from one place, turning email signatures into a powerful marketing tool.
With a continuous trajectory of growth, we take pride in being the driving force behind over 18K companies that use our product ensuring that they look their best in every email communication.
Job Description
We are looking for a Tier 1 Technical Customer Support Specialist to join our fast-growing team. This is the perfect opportunity to expand your experience in the SaaS world, work with global customers, and sharpen the skills needed for providing the best Technical Support to clients.
.As the first point of contact for our customers, you’ll provide top-notch support via email, chat, and phone, ensuring users get the most out of our product. If you’re tech-savvy, passionate about customer success, and thrive in a dynamic environment—this role is for you!
Who You Are
- Experienced in technology and customer service in SaaS solutions— prior tech experience is a must at least 3 years experience.
- English communication skills (written and verbal) - Native or native level.
- Availability to work US hours.
- Ability to work independently and take ownership of tasks.
- Strong problem-solving skills and a proactive mindset.
- Ability to think outside the box.
- Tech-savvy with the ability to quickly adapt to new software and tools.
What You’ll Do
- Become a WiseStamp product expert and assist customers with their inquiries.
- Provide exceptional customer support through email, chat, and phone.
- Troubleshoot technical issues and guide users through problem-solving steps.
- Escalate complex issues to higher-tier support when needed.
- Follow up with customers to ensure resolution and satisfaction.
- Document and track support tickets accurately.
- Identify areas for improvement in our support processes and suggest enhancements to management.
- Consistently meet SLAs and strive for high CSAT, aligning with our mission to deliver exceptional customer support.
About us
WiseStamp is the leading email signature management solution for companies and individuals, empowering over 1 million users worldwide to enhance their brand presence with every email they send. Our award-winning SaaS platform enables organizations to manage unique signature campaigns for entire teams from one place, turning email signatures into a powerful marketing tool.
With a continuous trajectory of growth, we take pride in being the driving force behind over 18K companies that use our product ensuring that they look their best in every email communication.
Job Description
We are looking for a Tier 1 Technical Customer Support Specialist to join our fast-growing team. This is the perfect opportunity to expand your experience in the SaaS world, work with global customers, and sharpen the skills needed for providing the best Technical Support to clients.
.As the first point of contact for our customers, you’ll provide top-notch support via email, chat, and phone, ensuring users get the most out of our product. If you’re tech-savvy, passionate about customer success, and thrive in a dynamic environment—this role is for you!
Who You Are
- Experienced in technology and customer service in SaaS solutions— prior tech experience is a must at least 3 years experience.
- English communication skills (written and verbal) - Native or native level.
- Availability to work US hours.
- Ability to work independently and take ownership of tasks.
- Strong problem-solving skills and a proactive mindset.
- Ability to think outside the box.
- Tech-savvy with the ability to quickly adapt to new software and tools.
What You’ll Do
- Become a WiseStamp product expert and assist customers with their inquiries.
- Provide exceptional customer support through email, chat, and phone.
- Troubleshoot technical issues and guide users through problem-solving steps.
- Escalate complex issues to higher-tier support when needed.
- Follow up with customers to ensure resolution and satisfaction.
- Document and track support tickets accurately.
- Identify areas for improvement in our support processes and suggest enhancements to management.
- Consistently meet SLAs and strive for high CSAT, aligning with our mission to deliver exceptional customer support.