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Discover your 100% YOU with MicroSourcing!
Position: Account Coordinator
Location:Global One, Eastwood Libis, Quezon City
Work setup & shift: Work-from-home | Nightshift
Why join MicroSourcing?
You'll Have
The Account Coordinator will be an integral part of our Client Success team. This role will support the Client Success Managers (CSM) in the strategic implementation and execution of client initiatives to help clients meet their program goals, as well as new program launches. They will also support the day-to-day management of the rewards platform and queries to ensure happy clients
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Account Coordinator
Location:Global One, Eastwood Libis, Quezon City
Work setup & shift: Work-from-home | Nightshift
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
The Account Coordinator will be an integral part of our Client Success team. This role will support the Client Success Managers (CSM) in the strategic implementation and execution of client initiatives to help clients meet their program goals, as well as new program launches. They will also support the day-to-day management of the rewards platform and queries to ensure happy clients
- Support CSM’s to implement, launch, and manage new programs without errors including; member data management, module configuration, training manuals, certifications, awards, trophy cases, serial cards, games, and leaderboards where applicable
- Support CSM’s to implement, launch, and manage new client promotions without errors including; setup, QA and validation of pay outs
- Serve as first level client support by successfully resolving ticket-based queries on program creations and change requests, and escalate unresolvable issues as required to the CSM
- Provide day to day first level program management support by working with CSM & clients (as required) to manage feature requests, generate scheduled and ad-hoc reports, and answer queries, within the established Company & Client SLAs
- Support the CarltonOne Engagement team on various projects or with ad-hoc reporting and/or administrative needs
- Communicate any bottlenecks or training deficits to the CSM as required
- Provide feedback to CSM’s on how to streamline processes and standards in order to increase service levels
- Deliver on assigned KPIs
- Develop a breadth of knowledge on relevant CarltonOne Engagement system, features, capabilities
- Other duties as assigned by your manager
- Detail oriented with the ability to manage multiple projects simultaneously across various departments
- Excellent working knowledge of Microsoft Office Applications - Power Point, Word, Excel
- Proven ability to thrive in a fast-paced, rapid growth environment
- Outstanding communication and interpersonal skills
- Adept and learning and adapting to new technologies
- Knowledge of Adobe Photoshop and or basic HTML would be an asset
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
Discover your 100% YOU with MicroSourcing!
Position: Account Coordinator
Location:Global One, Eastwood Libis, Quezon City
Work setup & shift: Work-from-home | Nightshift
Why join MicroSourcing?
You'll Have
The Account Coordinator will be an integral part of our Client Success team. This role will support the Client Success Managers (CSM) in the strategic implementation and execution of client initiatives to help clients meet their program goals, as well as new program launches. They will also support the day-to-day management of the rewards platform and queries to ensure happy clients
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Account Coordinator
Location:Global One, Eastwood Libis, Quezon City
Work setup & shift: Work-from-home | Nightshift
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
The Account Coordinator will be an integral part of our Client Success team. This role will support the Client Success Managers (CSM) in the strategic implementation and execution of client initiatives to help clients meet their program goals, as well as new program launches. They will also support the day-to-day management of the rewards platform and queries to ensure happy clients
- Support CSM’s to implement, launch, and manage new programs without errors including; member data management, module configuration, training manuals, certifications, awards, trophy cases, serial cards, games, and leaderboards where applicable
- Support CSM’s to implement, launch, and manage new client promotions without errors including; setup, QA and validation of pay outs
- Serve as first level client support by successfully resolving ticket-based queries on program creations and change requests, and escalate unresolvable issues as required to the CSM
- Provide day to day first level program management support by working with CSM & clients (as required) to manage feature requests, generate scheduled and ad-hoc reports, and answer queries, within the established Company & Client SLAs
- Support the CarltonOne Engagement team on various projects or with ad-hoc reporting and/or administrative needs
- Communicate any bottlenecks or training deficits to the CSM as required
- Provide feedback to CSM’s on how to streamline processes and standards in order to increase service levels
- Deliver on assigned KPIs
- Develop a breadth of knowledge on relevant CarltonOne Engagement system, features, capabilities
- Other duties as assigned by your manager
- Detail oriented with the ability to manage multiple projects simultaneously across various departments
- Excellent working knowledge of Microsoft Office Applications - Power Point, Word, Excel
- Proven ability to thrive in a fast-paced, rapid growth environment
- Outstanding communication and interpersonal skills
- Adept and learning and adapting to new technologies
- Knowledge of Adobe Photoshop and or basic HTML would be an asset
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply