Work Setup: Remote
Start Date: TBD
Equipment Provision: BYOD (Bring your own device)
Schedule: TBD
Contract: 3-Months project
Project Completion Bonus: Php 15,000
What does a day in the life of a UX Writer look like?
UX Writing & Product Communication
- Write clear, concise, and user-friendly copy for product interfaces—including navigation buttons, tooltips, modals, empty states, and error messages.
- Collaborate closely with Designers, Product Managers, and Engineers to ensure seamless UX-text integration.
- Maintain consistency with voice, tone, and style across the platform and user-facing content.
- Contribute to content design system and documentation standards.
Customer Education & Enablement
- Develop and maintain a scalable library of customer education resources: help articles, product manuals, onboarding guides, tutorials, and release notes.
- Lead content creation for onboarding experiences and in-product guidance that supports user activation and retention.
- Partner with Customer Experience and Marketing to proactively address common questions and knowledge gaps.
- Translate technical product updates into clear, accessible language tailored to various user personas.
Continuous Improvement
- Conduct content audits and user research to identify gaps, improve clarity, and increase the effectiveness of written content.
- Analyze content performance (search queries, support tickets, user feedback) to iterate and optimize documentation and UX copy.
- Stay current on best practices in UX writing, content design, and customer education for SaaS platforms.
What are the required qualifications for a UX Writer?
- Bachelor’s degree in English, Communications, Technical Writing, UX, HCI, or a related field.
- 2+ years of experience in UX writing, technical content creation, or customer education.
- Portfolio demonstrating effective UX writing and product documentation.
- Strong grasp of user-centered design principles and ability to simplify complex concepts.
- Excellent grammar, editing, and storytelling skills across formats.
- Proficiency in content tools like Notion, Figma, Google Docs, and help center platforms.
- Experience working in agile product development teams.
Preferred Qualifications
- Familiarity with SaaS platforms, especially B2B or event tech.
- Experience managing a knowledge base or documentation site.
- Exposure to tools like Intercom, Zendesk, Loom, and analytics tools.
- Strong collaboration skills with cross-functional teams across Product, Design, and Support.
- A passion for usability, accessibility, and inclusive content practices
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/WlQUpzZuhnPKWcxnTw7SM
Work Setup: Remote
Start Date: TBD
Equipment Provision: BYOD (Bring your own device)
Schedule: TBD
Contract: 3-Months project
Project Completion Bonus: Php 15,000
What does a day in the life of a UX Writer look like?
UX Writing & Product Communication
- Write clear, concise, and user-friendly copy for product interfaces—including navigation buttons, tooltips, modals, empty states, and error messages.
- Collaborate closely with Designers, Product Managers, and Engineers to ensure seamless UX-text integration.
- Maintain consistency with voice, tone, and style across the platform and user-facing content.
- Contribute to content design system and documentation standards.
Customer Education & Enablement
- Develop and maintain a scalable library of customer education resources: help articles, product manuals, onboarding guides, tutorials, and release notes.
- Lead content creation for onboarding experiences and in-product guidance that supports user activation and retention.
- Partner with Customer Experience and Marketing to proactively address common questions and knowledge gaps.
- Translate technical product updates into clear, accessible language tailored to various user personas.
Continuous Improvement
- Conduct content audits and user research to identify gaps, improve clarity, and increase the effectiveness of written content.
- Analyze content performance (search queries, support tickets, user feedback) to iterate and optimize documentation and UX copy.
- Stay current on best practices in UX writing, content design, and customer education for SaaS platforms.
What are the required qualifications for a UX Writer?
- Bachelor’s degree in English, Communications, Technical Writing, UX, HCI, or a related field.
- 2+ years of experience in UX writing, technical content creation, or customer education.
- Portfolio demonstrating effective UX writing and product documentation.
- Strong grasp of user-centered design principles and ability to simplify complex concepts.
- Excellent grammar, editing, and storytelling skills across formats.
- Proficiency in content tools like Notion, Figma, Google Docs, and help center platforms.
- Experience working in agile product development teams.
Preferred Qualifications
- Familiarity with SaaS platforms, especially B2B or event tech.
- Experience managing a knowledge base or documentation site.
- Exposure to tools like Intercom, Zendesk, Loom, and analytics tools.
- Strong collaboration skills with cross-functional teams across Product, Design, and Support.
- A passion for usability, accessibility, and inclusive content practices
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?
If you are interested, you can access your instant interview here: https://alpharun.com/i/WlQUpzZuhnPKWcxnTw7SM