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MAIN PURPOSE OF ROLE
Responsible for supervising the operations of the contact center (Heart Failure Business).
Main Responsibilities
Responsible for supervising the operations of the contact center (Heart Failure Business).
Main Responsibilities
- Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to terms of contracts.
- Mainly in the implementation of work allocation and rosters for the Para-professional group.
- Focuses on mentoring, coaching, and coordination.
- Responsible for customer service activities including telephone and email.
- Graduate of a Bachelor's Degree
- At least 10 years of work experience in Learning and Development; TNA/gap analysis
- Strong communication skills
- Background in healthcare/medical device is an advantage
MAIN PURPOSE OF ROLE
Responsible for supervising the operations of the contact center (Heart Failure Business).
Main Responsibilities
Responsible for supervising the operations of the contact center (Heart Failure Business).
Main Responsibilities
- Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements according to terms of contracts.
- Mainly in the implementation of work allocation and rosters for the Para-professional group.
- Focuses on mentoring, coaching, and coordination.
- Responsible for customer service activities including telephone and email.
- Graduate of a Bachelor's Degree
- At least 10 years of work experience in Learning and Development; TNA/gap analysis
- Strong communication skills
- Background in healthcare/medical device is an advantage