Fuel Real Estate Innovation with High-Impact Help Content
Put your content where the clicks are. Shape how millions navigate real estate by transforming complex ideas into user-first knowledge. This international opportunity lets you write for impact, scale your voice globally, and build a legacy—without packing a bag. From headline to footer, your words will become the blueprint for better property journeys worldwide.
Job Description
As a Content Writer, you’ll transform technical inputs into accessible, user-friendly articles. You'll shape a seamless Help Centre experience by refining copy, ensuring consistency, and migrating content into Zendesk. Collaborating with cross-functional teams, you'll help build a knowledge base that truly supports millions of users.
Job Overview
Employment Type: 6-Month Project-Based
Shift: Day Shift (Monday to Friday, 7 AM – 4 PM), Weekends Off
Work Setup: Permanent Work From Home
Exciting Perks Await!
- Competitive Salary Package
- Permanent WFH arrangement
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- Minimum of 5+ years of experience in Content Writing, Instructional Design, SEO writing, or Help Desk content management
- Familiarity with HTML coding is a plus but not required
- Proven background in content creation, self-service design, customer experience (CX), or similar functions
- Strong time management, prioritization, and communication skills
- High attention to detail and confidence working with templates, structured frameworks, and style guides
- Experience writing for Australian tech, SaaS, or service-oriented businesses
- Expert-level English writing skills, with precision in grammar, tone, and clarity
- Knowledge of web content best practices, including plain language and accessibility standards
- Proficiency in using content management systems or knowledge base platforms such as Zendesk, Confluence, or Salesforce Knowledge
Your Daily Tasks
- Developing and maintaining a library of master document templates and content guidelines based on the Help Centre Content Guide
- Reviewing and refining submitted articles to improve clarity, consistency, tone, and overall user experience
- Migrating Help Centre content from internal sources (e.g., Word, notes) into Zendesk, following defined templates and formatting standards
- Maintaining high quality and usability across all Help Centre content
- Ensuring content adheres to the established style guide, templates, and formatting rules
- Collaborating with Project, Product, and Operational teams to understand article intent and target audience
- Completing required training modules related to Zendesk
- Fostering a positive, collaborative environment within a fast-paced, project-driven team
- Delivering assigned project milestones on time and within scope
- Supporting a seamless content migration critical to the Help Centre and AI support experience
- Improving the readability, accessibility, and accuracy of self-service content for both customers and internal users
- Ensuring consistency in voice, tone, and structure across the Help Centre knowledge base
- Reducing support inquiries by delivering clear, actionable self-service articles
- Elevating the Help Centre as a trusted, high-performing knowledge resource
- Maintaining consistent communication with internal and external stakeholders regarding project progress and outcomes
- Translating technical or complex content into clear, user-friendly language
- Demonstrating curiosity and initiative in solving content challenges and enhancing user outcomes
About the Client: Where Real Estate Meets Real Impact
Our client sits at the forefront of real estate tech—where innovation meets location. Powering over 12 million property searches each month, they make navigating the housing market smooth, smart, and stress-free. With a trophy shelf that includes Best Workplace and Top Graduate Employer honors, they’re not just listing homes—they’re building futures and redefining how the world moves through property, one digital experience at a time.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!
Fuel Real Estate Innovation with High-Impact Help Content
Put your content where the clicks are. Shape how millions navigate real estate by transforming complex ideas into user-first knowledge. This international opportunity lets you write for impact, scale your voice globally, and build a legacy—without packing a bag. From headline to footer, your words will become the blueprint for better property journeys worldwide.
Job Description
As a Content Writer, you’ll transform technical inputs into accessible, user-friendly articles. You'll shape a seamless Help Centre experience by refining copy, ensuring consistency, and migrating content into Zendesk. Collaborating with cross-functional teams, you'll help build a knowledge base that truly supports millions of users.
Job Overview
Employment Type: 6-Month Project-Based
Shift: Day Shift (Monday to Friday, 7 AM – 4 PM), Weekends Off
Work Setup: Permanent Work From Home
Exciting Perks Await!
- Competitive Salary Package
- Permanent WFH arrangement
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- Minimum of 5+ years of experience in Content Writing, Instructional Design, SEO writing, or Help Desk content management
- Familiarity with HTML coding is a plus but not required
- Proven background in content creation, self-service design, customer experience (CX), or similar functions
- Strong time management, prioritization, and communication skills
- High attention to detail and confidence working with templates, structured frameworks, and style guides
- Experience writing for Australian tech, SaaS, or service-oriented businesses
- Expert-level English writing skills, with precision in grammar, tone, and clarity
- Knowledge of web content best practices, including plain language and accessibility standards
- Proficiency in using content management systems or knowledge base platforms such as Zendesk, Confluence, or Salesforce Knowledge
Your Daily Tasks
- Developing and maintaining a library of master document templates and content guidelines based on the Help Centre Content Guide
- Reviewing and refining submitted articles to improve clarity, consistency, tone, and overall user experience
- Migrating Help Centre content from internal sources (e.g., Word, notes) into Zendesk, following defined templates and formatting standards
- Maintaining high quality and usability across all Help Centre content
- Ensuring content adheres to the established style guide, templates, and formatting rules
- Collaborating with Project, Product, and Operational teams to understand article intent and target audience
- Completing required training modules related to Zendesk
- Fostering a positive, collaborative environment within a fast-paced, project-driven team
- Delivering assigned project milestones on time and within scope
- Supporting a seamless content migration critical to the Help Centre and AI support experience
- Improving the readability, accessibility, and accuracy of self-service content for both customers and internal users
- Ensuring consistency in voice, tone, and structure across the Help Centre knowledge base
- Reducing support inquiries by delivering clear, actionable self-service articles
- Elevating the Help Centre as a trusted, high-performing knowledge resource
- Maintaining consistent communication with internal and external stakeholders regarding project progress and outcomes
- Translating technical or complex content into clear, user-friendly language
- Demonstrating curiosity and initiative in solving content challenges and enhancing user outcomes
About the Client: Where Real Estate Meets Real Impact
Our client sits at the forefront of real estate tech—where innovation meets location. Powering over 12 million property searches each month, they make navigating the housing market smooth, smart, and stress-free. With a trophy shelf that includes Best Workplace and Top Graduate Employer honors, they’re not just listing homes—they’re building futures and redefining how the world moves through property, one digital experience at a time.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!