Customer Service Representative-Non Latam

The Customer Service Representative is responsible for providing cordial and effective customer service support to agencies, clients, partners, and other individuals who communicate with Viamericas lines. The Customer Service Representative uses different information systems to store data and information related with the telephone contacts and chats.

Duties And Responsabilities

• Review of agency transactions from US agencies to ensure successful processing
• Ensure that daily monitoring of transactions that are pending, with errors
• Handling of tickets created by team and ensuring timely resolution.
• Provide status notifications to the customer and/or agents via phone, email, or SMS message. (Tagalog, English)
• Cancellation of transactions upon request of customer, agent, or client.
• Releasing of transactions from Compliance hold.
• Handling of inquiries from US customers and/or agents via email and phone call
• Recording transactions sent via Red Phone
• Answering balance inquiries from US agencies
• Contacting agents on a daily basis to ensure satisfactory on Viamericas products and services
• Document and escalate issues to relevant departments
• Provide Support on Departmental Chat Inquiry
• Updating Expired and Pending Orders
• Provide assistance to PH BDEs
• Special projects assigned by the General Manager
• Note: Handle admin tasks and special projects when necessary or requested
  
  
  

Information Security Responsibilities:

• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually
• Attend periodic Information Security training provided by Viamericas’
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc
  
  
  

Qualifications

• Have a good attitude and good dealing with people
• Excellent communication and writing skills
• Basic Computer knowledge
• High School Diploma or in the process of obtaining one
• Ability to work on a flexible schedule
• Good command of the English language
  
  
  

Working Conditions

• This position is carried out in a normal office environment. It requires the use of office equipment like computers, telephones, photocopiers, filing cabinets, and fax machines among others.

The Customer Service Representative is responsible for providing cordial and effective customer service support to agencies, clients, partners, and other individuals who communicate with Viamericas lines. The Customer Service Representative uses different information systems to store data and information related with the telephone contacts and chats.

Duties And Responsabilities

• Review of agency transactions from US agencies to ensure successful processing
• Ensure that daily monitoring of transactions that are pending, with errors
• Handling of tickets created by team and ensuring timely resolution.
• Provide status notifications to the customer and/or agents via phone, email, or SMS message. (Tagalog, English)
• Cancellation of transactions upon request of customer, agent, or client.
• Releasing of transactions from Compliance hold.
• Handling of inquiries from US customers and/or agents via email and phone call
• Recording transactions sent via Red Phone
• Answering balance inquiries from US agencies
• Contacting agents on a daily basis to ensure satisfactory on Viamericas products and services
• Document and escalate issues to relevant departments
• Provide Support on Departmental Chat Inquiry
• Updating Expired and Pending Orders
• Provide assistance to PH BDEs
• Special projects assigned by the General Manager
• Note: Handle admin tasks and special projects when necessary or requested
  
  
  

Information Security Responsibilities:

• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually
• Attend periodic Information Security training provided by Viamericas’
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc
  
  
  

Qualifications

• Have a good attitude and good dealing with people
• Excellent communication and writing skills
• Basic Computer knowledge
• High School Diploma or in the process of obtaining one
• Ability to work on a flexible schedule
• Good command of the English language
  
  
  

Working Conditions

• This position is carried out in a normal office environment. It requires the use of office equipment like computers, telephones, photocopiers, filing cabinets, and fax machines among others.