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About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Business Analyst (Journey Expert) you will work on strategic transformation initiatives across Customer Servicing Operations. You’ll be working with a Product Owner support or an Initiative Lead to deliver one or more strategic initiatives.
This is across the lifecycle of the initiative from discovery, through design and delivery. Partnering closely with business leads to optimise end-to-end customer journeys, improve processes and deliver better customer outcomes.
This role focuses more on Business Operations Business Analytics skills than Technical Business Analytics skills.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: MDC 100, Quezon City
Work Arrangements: Full-time, Hybrid
What will your day look like?
As a Business Analyst, you are accountable for:
To grow and be successful in this role, you will ideally bring the following:
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 90786.
Job Posting End Date
09/05/2025 , 11.59pm, (Melbourne Australia)
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Business Analyst (Journey Expert) you will work on strategic transformation initiatives across Customer Servicing Operations. You’ll be working with a Product Owner support or an Initiative Lead to deliver one or more strategic initiatives.
This is across the lifecycle of the initiative from discovery, through design and delivery. Partnering closely with business leads to optimise end-to-end customer journeys, improve processes and deliver better customer outcomes.
This role focuses more on Business Operations Business Analytics skills than Technical Business Analytics skills.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: MDC 100, Quezon City
Work Arrangements: Full-time, Hybrid
What will your day look like?
As a Business Analyst, you are accountable for:
- Identify and understand the business problem and the impact of the proposed solution
- Perform current state and future state analysis to support change initiatives.
- Evaluate business needs,
- Source and utilise data with stakeholders to validate problem statements and assumptions throughout and after delivery.
- Complete data analysis and reporting for change design and implementation phases.
- Ensure requirements are managed in compliance with internal policies and external regulations.
- Regularly communicating with stakeholders on the progress, issues and risks of the initiatives
- Support delivery implementation
- Develop and implement test plans
- Support and participate in user acceptance testing
To grow and be successful in this role, you will ideally bring the following:
- Extensive experience as a Business Analyst or similar position, across project methodologies e.g., Agile and Waterfall
- Demonstrated experience working collaboratively with business stakeholders
- Proven experience in successfully applying delivery structures and delivery key knowledge area
- Experience in requirements gathering, documentation, validation and management
- Excellent problem solving and analytical skill
- Experience in Banking will be ideal with knowledge of collections or similar
- Proven experience in business processes and systems knowledge that impact customer experience
- Proficiency in process documentation, creating user stories, and constructing clear and detailed functional design and configuration documents
- Should possess knowledge of agile methodologies and proficiency in supporting tools for e.g., JIRA, confluence, Signavio, Visio
- Should have knowledge of process mapping and process redesign
- Should possess customer experience knowledge of collections or dispute processes
- Knowledge of customer-centric design
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 90786.
Job Posting End Date
09/05/2025 , 11.59pm, (Melbourne Australia)
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Business Analyst (Journey Expert) you will work on strategic transformation initiatives across Customer Servicing Operations. You’ll be working with a Product Owner support or an Initiative Lead to deliver one or more strategic initiatives.
This is across the lifecycle of the initiative from discovery, through design and delivery. Partnering closely with business leads to optimise end-to-end customer journeys, improve processes and deliver better customer outcomes.
This role focuses more on Business Operations Business Analytics skills than Technical Business Analytics skills.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: MDC 100, Quezon City
Work Arrangements: Full-time, Hybrid
What will your day look like?
As a Business Analyst, you are accountable for:
To grow and be successful in this role, you will ideally bring the following:
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 90786.
Job Posting End Date
09/05/2025 , 11.59pm, (Melbourne Australia)
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Business Analyst (Journey Expert) you will work on strategic transformation initiatives across Customer Servicing Operations. You’ll be working with a Product Owner support or an Initiative Lead to deliver one or more strategic initiatives.
This is across the lifecycle of the initiative from discovery, through design and delivery. Partnering closely with business leads to optimise end-to-end customer journeys, improve processes and deliver better customer outcomes.
This role focuses more on Business Operations Business Analytics skills than Technical Business Analytics skills.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: MDC 100, Quezon City
Work Arrangements: Full-time, Hybrid
What will your day look like?
As a Business Analyst, you are accountable for:
- Identify and understand the business problem and the impact of the proposed solution
- Perform current state and future state analysis to support change initiatives.
- Evaluate business needs,
- Source and utilise data with stakeholders to validate problem statements and assumptions throughout and after delivery.
- Complete data analysis and reporting for change design and implementation phases.
- Ensure requirements are managed in compliance with internal policies and external regulations.
- Regularly communicating with stakeholders on the progress, issues and risks of the initiatives
- Support delivery implementation
- Develop and implement test plans
- Support and participate in user acceptance testing
To grow and be successful in this role, you will ideally bring the following:
- Extensive experience as a Business Analyst or similar position, across project methodologies e.g., Agile and Waterfall
- Demonstrated experience working collaboratively with business stakeholders
- Proven experience in successfully applying delivery structures and delivery key knowledge area
- Experience in requirements gathering, documentation, validation and management
- Excellent problem solving and analytical skill
- Experience in Banking will be ideal with knowledge of collections or similar
- Proven experience in business processes and systems knowledge that impact customer experience
- Proficiency in process documentation, creating user stories, and constructing clear and detailed functional design and configuration documents
- Should possess knowledge of agile methodologies and proficiency in supporting tools for e.g., JIRA, confluence, Signavio, Visio
- Should have knowledge of process mapping and process redesign
- Should possess customer experience knowledge of collections or dispute processes
- Knowledge of customer-centric design
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 90786.
Job Posting End Date
09/05/2025 , 11.59pm, (Melbourne Australia)