Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Technical Support Engineer - AEC (Architecture, Engineering and Construction)

Salary undisclosed
Checking job availability...
Original
Simplified

Job Title: Technical Support Engineer – Architecture, Engineering and Construction

Location: Makati City, 100% on-site

Department: Customer Support / Technical Services (AEC)

Reports To: Technical Support Manager / Sales Manager

Job Summary:

We are seeking a skilled Technical Support Engineer specializing in AEC (Architecture, Engineering, and Construction) software to provide expert-level technical assistance to our customers. In this role, you will troubleshoot issues, guide users through best practices, and ensure optimal performance of AEC solutions, including AutoCAD, Revit, Civil 3D, InfraWorks, Navisworks, BIM 360/ACC (Autodesk Construction Cloud), and other related tools.

The ideal candidate will have deep technical knowledge of AEC workflows, strong problem-solving skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Provide technical support for AEC software (primarily Autodesk and SketchUp) via email, phone, chat, and remote sessions.
  • Diagnose and resolve software issues related to installation, licensing, performance, and functionality.
  • Assist customers with BIM (Building Information Modeling) workflows, model coordination, and collaboration tools.
  • Assist on troubleshooting Civil 3D design issues (surfaces, corridors, alignments, grading) and Revit modeling challenges (families, parameters, documentation).
  • Guide users on Autodesk Construction Cloud (ACC/BIM 360) setup, permissions, and cloud collaboration.
  • Document solutions in a knowledge base and contribute to internal technical resources.
  • Escalate complex issues to Autodesk Support or Engineering teams when necessary.
  • Stay updated on the latest AEC software releases, patches, and industry trends.
  • Conduct basic training sessions, Live Event and Webinars to help users maximize software efficiency.

Qualifications & Skills:

  • Required:
  • At least a year of experience with AEC software (Revit, Civil 3D, Navisworks, BIM 360/ACC, SketchUp).
  • A graduate of Architecture or Engineering Related Courses
  • Strong understanding of AEC workflows (architectural, structural, MEP, civil infrastructure).
  • Proficiency in troubleshooting installation, licensing, and performance issues.
  • Excellent problem-solving and communication skills (written and verbal).
  • Ability to explain technical concepts clearly to non-technical users.
  • Has outstanding patience in dealing with customers and other issues
  • Preferred but not required:
  • Autodesk Certified Professional (ACP) in Revit, Civil 3D, or related software.
  • Experience with AutoCAD, Plant 3D, or InfraWorks.
  • Knowledge of APIs, scripting (Dynamo, Python), or customization for Autodesk software.
  • Familiarity with cloud collaboration tools (BIM 360, ACC, Trimble Connect).

Why Join Us?

  • Work with cutting-edge AEC technology and industry-leading software.
  • Collaborative team environment with opportunities for career growth.
  • Continuous learning through certifications and training.
  • With Mandatory Government Benefits, Leaves and Company HMO**

How to Apply:

Job Title: Technical Support Engineer – Architecture, Engineering and Construction

Location: Makati City, 100% on-site

Department: Customer Support / Technical Services (AEC)

Reports To: Technical Support Manager / Sales Manager

Job Summary:

We are seeking a skilled Technical Support Engineer specializing in AEC (Architecture, Engineering, and Construction) software to provide expert-level technical assistance to our customers. In this role, you will troubleshoot issues, guide users through best practices, and ensure optimal performance of AEC solutions, including AutoCAD, Revit, Civil 3D, InfraWorks, Navisworks, BIM 360/ACC (Autodesk Construction Cloud), and other related tools.

The ideal candidate will have deep technical knowledge of AEC workflows, strong problem-solving skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Provide technical support for AEC software (primarily Autodesk and SketchUp) via email, phone, chat, and remote sessions.
  • Diagnose and resolve software issues related to installation, licensing, performance, and functionality.
  • Assist customers with BIM (Building Information Modeling) workflows, model coordination, and collaboration tools.
  • Assist on troubleshooting Civil 3D design issues (surfaces, corridors, alignments, grading) and Revit modeling challenges (families, parameters, documentation).
  • Guide users on Autodesk Construction Cloud (ACC/BIM 360) setup, permissions, and cloud collaboration.
  • Document solutions in a knowledge base and contribute to internal technical resources.
  • Escalate complex issues to Autodesk Support or Engineering teams when necessary.
  • Stay updated on the latest AEC software releases, patches, and industry trends.
  • Conduct basic training sessions, Live Event and Webinars to help users maximize software efficiency.

Qualifications & Skills:

  • Required:
  • At least a year of experience with AEC software (Revit, Civil 3D, Navisworks, BIM 360/ACC, SketchUp).
  • A graduate of Architecture or Engineering Related Courses
  • Strong understanding of AEC workflows (architectural, structural, MEP, civil infrastructure).
  • Proficiency in troubleshooting installation, licensing, and performance issues.
  • Excellent problem-solving and communication skills (written and verbal).
  • Ability to explain technical concepts clearly to non-technical users.
  • Has outstanding patience in dealing with customers and other issues
  • Preferred but not required:
  • Autodesk Certified Professional (ACP) in Revit, Civil 3D, or related software.
  • Experience with AutoCAD, Plant 3D, or InfraWorks.
  • Knowledge of APIs, scripting (Dynamo, Python), or customization for Autodesk software.
  • Familiarity with cloud collaboration tools (BIM 360, ACC, Trimble Connect).

Why Join Us?

  • Work with cutting-edge AEC technology and industry-leading software.
  • Collaborative team environment with opportunities for career growth.
  • Continuous learning through certifications and training.
  • With Mandatory Government Benefits, Leaves and Company HMO**

How to Apply: