Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Support (MW - 04242025 - FTCSS)

Salary undisclosed
Checking job availability...
Original
Simplified
Position: Customer Service Support

Number of hours: 60 hours/week

Schedule: __

Open Position: 2

Tasks required:
  • Respond promptly and professionally to customer inquiries via live chat, email, phone, and social media DMs
  • Maintain a high level of empathy, accuracy, and customer satisfaction in every interaction
  • Use CRM systems to track tickets, customer history, and resolutions
  • Make and receive calls using cloud phone systems, particularly OpenPhone
  • Assist customers with basic troubleshooting for our mobile apps (iOS and Android)
  • Escalate technical issues to relevant departments as needed
  • Monitor and manage support queues to ensure timely follow-ups
  • Create or update support documentation as necessary
  • Identify recurring customer issues and report trends to improve support processes
  • Ensure SLAs (Service Level Agreements) and KPIs are met
  • Collaborate with other team members for seamless customer support coverage
  • Provide feedback on tools, workflows, or customer pain points for continuous improvement


Requirements:

  • Excellent communication skills oral and written (non-negotiable)
  • Proven experience in customer support (chat, email, phone, and social media)
  • Familiarity with CRMs (e.g., HubSpot, Zendesk, Freshdesk, etc.)
  • Experience using cloud phone systems, especially OpenPhone
  • Ability to troubleshoot basic app issues on both Android and iOS
  • Strong multitasking and organizational skills
  • Self-starter who can work independently and take initiative
  • Reliable internet connection and a quiet workspace


Work Schedule:
  • VA #1: 9:00 AM 9:00 PM (12-hour shift)
  • VA #2: Night shift / graveyard hours following VA #1’s schedule


Note: No work required on official holidays
Position: Customer Service Support

Number of hours: 60 hours/week

Schedule: __

Open Position: 2

Tasks required:
  • Respond promptly and professionally to customer inquiries via live chat, email, phone, and social media DMs
  • Maintain a high level of empathy, accuracy, and customer satisfaction in every interaction
  • Use CRM systems to track tickets, customer history, and resolutions
  • Make and receive calls using cloud phone systems, particularly OpenPhone
  • Assist customers with basic troubleshooting for our mobile apps (iOS and Android)
  • Escalate technical issues to relevant departments as needed
  • Monitor and manage support queues to ensure timely follow-ups
  • Create or update support documentation as necessary
  • Identify recurring customer issues and report trends to improve support processes
  • Ensure SLAs (Service Level Agreements) and KPIs are met
  • Collaborate with other team members for seamless customer support coverage
  • Provide feedback on tools, workflows, or customer pain points for continuous improvement


Requirements:

  • Excellent communication skills oral and written (non-negotiable)
  • Proven experience in customer support (chat, email, phone, and social media)
  • Familiarity with CRMs (e.g., HubSpot, Zendesk, Freshdesk, etc.)
  • Experience using cloud phone systems, especially OpenPhone
  • Ability to troubleshoot basic app issues on both Android and iOS
  • Strong multitasking and organizational skills
  • Self-starter who can work independently and take initiative
  • Reliable internet connection and a quiet workspace


Work Schedule:
  • VA #1: 9:00 AM 9:00 PM (12-hour shift)
  • VA #2: Night shift / graveyard hours following VA #1’s schedule


Note: No work required on official holidays