Customer Care Representative – (ZR_22478_JOB)
Salary undisclosed
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This is a remote position.
Job Title: Customer Care Representative – Phone Support Team
Looking for 5 new hires; 8 hours within the client's business hours; depending on the client's needs Monday-Sunday 8:00 AM–6:00 PM Charlotte, NC Time, schedule will be given once hired
Job Summary
As a Customer Care Representative on the Phone Support Team, you will serve as the first point of contact for our customers via telephone. Your role is to deliver exceptional service by handling inbound calls, making outbound calls including voicemail callbacks, and resolving inquiries efficiently. You’ll ensure each interaction leaves the customer feeling heard, supported, and satisfied.
Key Responsibilities
Job Title: Customer Care Representative – Phone Support Team
Looking for 5 new hires; 8 hours within the client's business hours; depending on the client's needs Monday-Sunday 8:00 AM–6:00 PM Charlotte, NC Time, schedule will be given once hired
Job Summary
As a Customer Care Representative on the Phone Support Team, you will serve as the first point of contact for our customers via telephone. Your role is to deliver exceptional service by handling inbound calls, making outbound calls including voicemail callbacks, and resolving inquiries efficiently. You’ll ensure each interaction leaves the customer feeling heard, supported, and satisfied.
Key Responsibilities
- Respond to inbound customer calls with professionalism, empathy, and accuracy
- Make outbound calls to follow up on customer inquiries, resolve outstanding issues, or return voicemail messages
- Document all customer interactions, including call notes and resolutions, in the customer relationship management (CRM) system
- Ensure timely follow-up on open cases to maintain a 24-hour response window
- Escalate complex or unresolved issues to the appropriate department or team lead
- Provide accurate information about products, services, billing, policies, and procedures
- Assist with scheduling, account updates, or other tasks as needed during calls
- Maintain a strong understanding of company offerings and updates to support customers effectively
- Meet or exceed performance targets such as call handling time, resolution rate, and customer satisfaction scores
- High school diploma or equivalent; college degree preferred
- 1+ year of customer service or call center experience (phone-based support preferred)
- Excellent communication and active listening skills
- Empathetic, patient, and professional demeanor
- Strong problem-solving skills and attention to detail
- Comfortable using CRM platforms (Zendesk) and handling multiple systems during a call
- Strong time management skills and ability to prioritize follow-up tasks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
This is a remote position.
Job Title: Customer Care Representative – Phone Support Team
Looking for 5 new hires; 8 hours within the client's business hours; depending on the client's needs Monday-Sunday 8:00 AM–6:00 PM Charlotte, NC Time, schedule will be given once hired
Job Summary
As a Customer Care Representative on the Phone Support Team, you will serve as the first point of contact for our customers via telephone. Your role is to deliver exceptional service by handling inbound calls, making outbound calls including voicemail callbacks, and resolving inquiries efficiently. You’ll ensure each interaction leaves the customer feeling heard, supported, and satisfied.
Key Responsibilities
Job Title: Customer Care Representative – Phone Support Team
Looking for 5 new hires; 8 hours within the client's business hours; depending on the client's needs Monday-Sunday 8:00 AM–6:00 PM Charlotte, NC Time, schedule will be given once hired
Job Summary
As a Customer Care Representative on the Phone Support Team, you will serve as the first point of contact for our customers via telephone. Your role is to deliver exceptional service by handling inbound calls, making outbound calls including voicemail callbacks, and resolving inquiries efficiently. You’ll ensure each interaction leaves the customer feeling heard, supported, and satisfied.
Key Responsibilities
- Respond to inbound customer calls with professionalism, empathy, and accuracy
- Make outbound calls to follow up on customer inquiries, resolve outstanding issues, or return voicemail messages
- Document all customer interactions, including call notes and resolutions, in the customer relationship management (CRM) system
- Ensure timely follow-up on open cases to maintain a 24-hour response window
- Escalate complex or unresolved issues to the appropriate department or team lead
- Provide accurate information about products, services, billing, policies, and procedures
- Assist with scheduling, account updates, or other tasks as needed during calls
- Maintain a strong understanding of company offerings and updates to support customers effectively
- Meet or exceed performance targets such as call handling time, resolution rate, and customer satisfaction scores
- High school diploma or equivalent; college degree preferred
- 1+ year of customer service or call center experience (phone-based support preferred)
- Excellent communication and active listening skills
- Empathetic, patient, and professional demeanor
- Strong problem-solving skills and attention to detail
- Comfortable using CRM platforms (Zendesk) and handling multiple systems during a call
- Strong time management skills and ability to prioritize follow-up tasks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job