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• Support the e-commerce team in managing product listings, descriptions, and pricing on the online shopping platform
• Monitor and assist in order processing, fulfillment, and shipping coordination to ensure timely and accurate delivery of products to customers.
• Monitor and respond to customer inquiries, reviews, and feedback, providing excellent customer service and resolving issues as needed.
• Assists and collaborates with the marketing team to execute digital marketing campaigns, promotions, and sales initiatives to drive traffic and conversions.
• Help maintain accurate inventory levels and coordinate with the warehouse to manage stock availability and reordering.
• Analyze e-commerce performance data, including sales reports and website analytics, and provide insights to optimize sales strategies and improve the online shopping experience.
• Maintains day-to-day operations on E-Commerce platforms that involve updating inventory, processing orders, and payment reconciliation.
• Analyzes sales, product movement, and customer behavior to determine necessary action plans to maintain online sales growth.
• Applies excellent written and oral customer service when assisting online inquiries and complaints.
• Coordinates with various departments to maximize online presence and profitability regarding promotions, campaigns, product assortment, and inventory.
• Monitors the effectiveness of sales campaigns and formulates recommendations for improvement.
• Maintains the functioning of the brand's corporate site.
• Monitors and adjusts price monthly, campaigns, and E-Commerce platforms.
QUALIFICATIONS:
• Must have at least 2 years of experience in the related field.
• Must have experience in the Warehouse department
• Knowledgeable in digital marketing, sales, or business administration, and E-Commerce with a focus on supply chain analysis
• Good communication skills - oral and written, applies good math skills