E-Commerce Operations Specialist

We’re looking for a results-driven Ecommerce Specialist to take charge of our e-commerce platforms (Shopee, Lazada, TikTok Shop, and others), leveraging their in-depth platform knowledge to grow our online business. This role is perfect for someone who thrives on achieving ambitious sales goals through effective platform marketing strategies, data-driven decision-making, and operational excellence. Collaboration with our in-house design team to create impactful promotional materials is also a key aspect of this role. If you’re passionate about e-commerce and ready to make a significant impact, we want you on our team.

Platform Growth & Management:

• Manage and optimize all e-commerce operations across platforms like Shopee, Lazada, TikTok Shop, and our B2C website.

• Plan, execute, and analyze platform marketing campaigns, ads, and promotions to maximize visibility and sales.

• Ensure flawless execution of product listings, pricing strategies, content updates, and inventory management.

• Collaborate with tech teams to troubleshoot platform issues and enhance the user experience.

In-Platform Marketing Expertise:

• Fully utilize the marketing tools and campaigns offered by Shopee, Lazada, TikTok Shop, and other platforms.

• Strategize, plan, and execute effective marketing initiatives tailored to each platform's unique capabilities.

• Track the performance of campaigns, optimizing for conversion rates, traffic, and ROI.

• Stay updated on new tools and features introduced by e-commerce platforms, incorporating them into marketing plans to maintain a competitive edge.

Collaboration with Design Team on Collaterals:

• Work closely with the in-house design team to develop visually appealing and engaging promotional materials, such as banners, product images, videos, and other collaterals.

• Ensure that all marketing assets align with platform guidelines and branding standards.

• Provide clear and detailed briefs to the design team to ensure timely delivery of required materials.

Customer Engagement & Service Excellence:

• Respond promptly and professionally to customer inquiries across platforms and social media.

• Resolve complaints and issues, ensuring high levels of customer satisfaction.

• Manage returns, refunds, and claims in line with company policies.

Inventory Optimization & Merchandising Analysis:

• Monitor stock levels and recommend actionable solutions to optimize inventory.

• Analyze sales trends and customer behavior to identify bestsellers and opportunities for product promotions or adjustments.

Order Fulfillment & Logistics Coordination:

• Oversee the order fulfillment process to ensure timely, accurate deliveries.

• Work closely with logistics and warehouse teams to address any shipping issues.

Data-Driven Marketing Strategies:

• Collaborate with the marketing team to create engaging content, such as product descriptions, images, and videos.

• Develop and execute promotional strategies tailored to each platform to boost visibility and conversion.

Business Development:

• Research and identify new e-commerce opportunities and emerging trends in digital marketing and e-commerce.

• Propose strategic recommendations to expand market reach and enhance the online shopping experience.

Performance Monitoring & Reporting:

• Track and analyze key performance indicators (KPIs) related to sales, campaigns, and customer service.

• Provide actionable insights and present regular reports to management.