Customer Service Sales Representative (Non-voice)

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The Sales Support Representative is responsible for handling inbound sales, engaging with customers, and closing sales deals. This position will also be responsible for maintaining an up-to-date knowledge of our products and services, and providing excellent customer service to potential customers.

This is an onsite position at our site, Sanctum, in North EDSA, Quezon City.

What does a day in the life as a Sales Chat Support Representative look like?

• Responds promptly and professionally to customer inquiries via email, or chat
• Answer inbound sales inquiries
• Sell and upsell variety of products and services
• Provides accurate information about products and services to customers
• Negotiate and closes sales deals over the phone
• Identifies customer needs and recommends appropriate products or services
• Maintains accurate documentation of all customer interactions in CRM system
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

What are the required qualifications for a Sales Chat Support Representative?

• Undergraduates are welcome to apply
• Previous experience n an inbound sales role or equivalent, preferably in the call center environment
• Experience supporting customers via phone, chat and email prefered
• Strong communication sklls, both verbal and written
• Strong negotiation and sales skills
• Proficient in using computers and various software applications such as CRM
• Amenable to work onsite

Ninja Perks and Benefits

Competitive compensation

Adherence to government-mandated benefits

Retirement Savings Program with Company Matching

Life Insurance

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and personal and professional development

Employee Referral Program

Beautiful office space

Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The Sales Support Representative is responsible for handling inbound sales, engaging with customers, and closing sales deals. This position will also be responsible for maintaining an up-to-date knowledge of our products and services, and providing excellent customer service to potential customers.

This is an onsite position at our site, Sanctum, in North EDSA, Quezon City.

What does a day in the life as a Sales Chat Support Representative look like?

• Responds promptly and professionally to customer inquiries via email, or chat
• Answer inbound sales inquiries
• Sell and upsell variety of products and services
• Provides accurate information about products and services to customers
• Negotiate and closes sales deals over the phone
• Identifies customer needs and recommends appropriate products or services
• Maintains accurate documentation of all customer interactions in CRM system
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

What are the required qualifications for a Sales Chat Support Representative?

• Undergraduates are welcome to apply
• Previous experience n an inbound sales role or equivalent, preferably in the call center environment
• Experience supporting customers via phone, chat and email prefered
• Strong communication sklls, both verbal and written
• Strong negotiation and sales skills
• Proficient in using computers and various software applications such as CRM
• Amenable to work onsite

Ninja Perks and Benefits

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space

● Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.