Cantonese Bilingual | Alabang

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Cantonese Bilingual !

Balances various customer inquiries with their loan accounts & assists the department in the collection of past due front-end accounts.

Responsibilities

· Customer Service for American consumer credit card customers

· Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.

· Attentively service the customer’s needs and concerns; demonstrate empathy while improving opportunity to establish rapport with the customer. Displays a “can-do-attitude” at all times to build customer dedication.

· Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.

· Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.

Minimum Qualifications

· HS Graduate required

· Must be flexible to work any schedule.

· Ability to work in a fast-paced and high volume service center.

Preferred Qualifications

· Proficient computer skills and attention to detail.

· Ability to type 30 wpm minimum with 85% accuracy.

· Excellent English oral and written communication skills - using proper grammar with smooth flow.

· Displays excellent problem solving and decision-making skills.

· Ability to multi-task and navigate between multiple chat conversations. Must be able to balance two (2) chats at a time and will operate in a dual monitor environment.

· Significant months experience in Banking & Financial Services preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex\age, national origin, citizenship status, marital status, military or veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.