Telco Account | Customer Service Agents | Cubao
Salary undisclosed
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- Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages
- Identifying and assessing customers’ needs to achieve satisfaction
- Ensure all calls are logged in the system for proper monitoring and closure
- Provide appropriate solutions in a timely manner
- Filipino
- College level or High school graduate
- With or without related experience
- Average English communication skills (conversational)
- Willing to work on shifting schedule
- Customer service orientated and fast learner
- Amenable to be assigned in Quezon City (accessible to MRT and buses)
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