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Telco Account | Customer Service Agents | Cubao

Salary undisclosed

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  • Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Ensure all calls are logged in the system for proper monitoring and closure
  • Provide appropriate solutions in a timely manner

Minimum Qualifications

  • Filipino
  • College level or High school graduate
  • With or without related experience
  • Average English communication skills (conversational)
  • Willing to work on shifting schedule
  • Customer service orientated and fast learner
  • Amenable to be assigned in Quezon City (accessible to MRT and buses)