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So what does a Teammate really do?
Think of yourself as the backbone of the company. Not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being top notch. So come on, we need your full concentration on what it's like to be a Teammate.
Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
As a Teammate:
- You will receive inbound and/or place outbound calls.
- You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
- You will filter content from the client's website.
- You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
- You will also manage and resolve customer complaints. You will identify and escalate priority issues.
- You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures.
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
- You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
- You must also participate in all Internal and External mandated training and/or seminars.
- You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
- You will also provide feedback to management concerning possible problems or areas of improvement.
- You will also perform other duties as assigned by management.
So, do you have what it takes to become a Teammate?
Requirements:
- What exactly are we looking for? NO BPO Experience Required!
- We need someone who's willing to work on cyclical schedules. Have experience on phone, email and live chat support? That's definitely a plus! Do you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better!
- We're looking for someone who has strong verbal and written communication and comprehension skills.
- We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. If you have a typing speed of at least 35 WPM, that's what we need!
- We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team.
- If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.
Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks and benefits* are available for you!
Employee benefits:
- Scholarship program for your children
- Enhanced health benefits (HMO) extended to up to 2 dependents
- Free Wellness & Resiliency programs extended to household members
- Retirement savings program with company matching
On-site perks:
- World-class, Ridiculously Refreshing workspaces
- Gym and recreational areas
- Unlimited coffee
- Food Forward: Free food on-site!
- Happy Hours, Time-Outs, and other on-site events to enjoy
*Terms & Conditions apply
At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.
About Us
It started with one ridiculously good idea, to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 31, 2024, TaskUs had a worldwide headcount of approximately 49,600 people across 27 locations in 12 countries, including the United States, the Philippines, and India.
For more information, visit www.taskus.com.
