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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Manager, WFM & Cost Optimization - Customer Care

Salary undisclosed

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Team and Role Introduction

Workforce Management(WFM) oversee productivity at companies by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. They determine the best way to utilize employees' productivity skills using techniques and theories of workforce management ultimately aiming to enhance customer satisfaction and optimize costs.

Responsibilities

BPO -WFM management 6 ventures

  • Allocate country volume to all vendors within the specified timeframe
  • Audit staffing schedule and offer feedback to ensure that the SLA of 30 seconds is met consistently in each interval.
  • Conduct weekly and monthly WFM performance reviews with vendors
  • Working closely with vendor for performance improvement
  • Create or revamp vendors reports templates

Project & Initiatives

  • Conduct an analysis of the country or SEA level performance and commence a project aimed at enhancing key performance indicators (KPIs)
  • Engage in projects at function or department level

Report

  • Provide a weekly and monthly summary of performance to the function lead [BAU]
  • Conduct adhoc analysis as required.

Requirements/Qualifications

  • Fundamental understanding of contact center operations, prediction of workload, and allocation of resources
  • 3-5 years of experience in operations or process improvement roles
  • Excellent communication skills as this role will required collaboration and alignment with multiple teams
  • Strong analytical skills to conduct data-driven decisions
  • Creative in problem-solving
  • Proficient in Project Management
  • Proficient in Excel and PowerPoint
  • Adaptable availability and willing to put in additional effort
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