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QUALIFICATIONS:
1. Electrical / Electronics degree or valid work experience is preferred so candidate can thoroughly understand our customers, markets and products
2. It is preferred that you have some working knowledge of basic AC power, Transformers.
3. Experience of electrical measurements (e.g. DMM, Scope, LCR meter) would also be an advantage.
4. Very good verbal and written English. Good mathematical skills to analyse and interpret and present test data to customers.
5. Customer-oriented. Able to understand and empathise easily, with enthusiasm, by telephone or MS Teams as well as email
6. Copywriting or technical writing is also a plus.
DAY TO DAY ACTIVITIES:
1. Pre and post-sale applications support for customers.
2. Able to respond to web input/emails/phone calls from customers and provide technical explanations and solutions to their questions and issues.
3. Support new and existing customers through the information/demonstration/quote and ongoing technical support questions.
THIS POSITION WILL ALSO INCLUDE:
1. Understanding customers' technical support questions, investigating + replicating them, finding solutions and then communicating these back to the customer.
We anticipate that the ideal candidate will be able to investigate, simulate (using provided Voltech equipment and sample parts), and answer questions themselves, but there will always be an internal support network behind them.
2. Understanding customers' market, their needs and use of our products, and level of satisfaction with our products.
3. Assisting potential new customers to understand the scope and benefits of our solutions, and to provide any requested information (e.g. technical documentation or worked test examples, etc..)
IMPORTANT NOTE:
We manufacture test and measurement equipment for industry, so we will supply equipment of each type for the employee to use. However, the equipment can generate dangerous voltages. Candidates should be able to have a dedicated work area where a set of our equipment can be set up to allow them to provide app support away from any others for safety reasons. Can
Please send your CV/Resume LINK to your application. NO CV LINK, we will automatically skip your application.
