Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Workforce Planner (Work At Home)

Salary undisclosed

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Linkedn
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Working Arrangement: Work At Home

Nightshift - EST

Execute and administer all aspects of trending, forecasting, planning, and reporting of volume and staffing for assigned client(s). Actively and consistently support all efforts to simplify and enhance the customer experience, while improving efficiencies. Work independently under minimal supervision.

Responsibilities

• Create accurate and consistent staff forecast, shrinkage, overtime, and VTO planning and scheduling for assigned client(s)

• Maintain and analyze historical trend data within Forecasting and Scheduling tool/software for all specified departments and centers. This includes maintaining accurate seasonal factors and holiday factors on a department-specific basis

• Responsible for managing workforce processes to ensure client’s service objectives are met

• Make independent judgment to resolve client needs within defined workforce policies and procedures

• Act as liaison with internal operations team and client(s) to effectively address client needs and expectations

• Collaborate with other departments to increase call routing effectiveness and accuracy to gain call volume and AHT impacts for client

• Work with training and operations to coordinate multi-skill training for existing agents and plan training for new hires to service client’s dynamic needs

• Assist with configuration and deployment of eWFM or other workforce management technologies based on client needs

• Recommend workforce policy and process enhancements to provide increased productivity, higher customer/employee satisfaction and reduced costs

• Execute short-term and long-term forecasting workload and other client related projects

• Support and provide data for budgeting and business planning needs

• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties

Qualifications

• With at least 2-3 years of experience in workforce capacity planning

• Good communication and presentation skills

• Client/stakeholder management experience

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