Epicareer Might not Working Properly
Learn More

Windows Systems Engineer (MID-SHIFT and PERMANENT WORK FROM HOME)

Salary undisclosed

Apply on


Original
Simplified
SUMMARY

We seek an experienced Windows Systems Support Engineer to join our Enterprise Engineering Team. As a Systems Engineer, you provide L2 support and perform Engineering tasks as the client needs. It will be your job to acknowledge escalations from the System Support and System Analyst teams, update case notes in our ticketing system, and monitor email, and work cases both on a self-starting and assignment basis.

This is a fully remote position. You will work on a team of international colleagues, providing “follow the sun” support for global trading markets.

JOB RESPONSIBILITIES
  • Deliver a stellar remote end-user and systems support experience.
  • Level 2 System Admin and System Support for client infrastructure.
  • Monitor and manage calls, chats, and case management queues.
  • Perform documented “procedures” with attention to quality and detail.
  • See cases and calls through to client-confirmed resolutions.
  • Work from a ticketing system and document support-related solutions and client environments.
  • Identify and troubleshoot repetitive issues for root cause analysis.
QUALIFICATIONS
  • 5+ years Windows Server administration, configuration, and management
  • 3+ years PowerShell knowledge for modifying and updating scripts
  • 3+ years Windows Failover Cluster management
  • Ability to do Root Cause Analysis on Windows Servers
  • Professional and concise communication, both verbal and written
  • PowerShell skills beyond simple queries, must be able to read and write long form PowerShell scripts and operations that uses variables, references, and long operations.
  • Windows NT Share configuration and modification
  • Active Directory modifications
  • Backup best practices knowledge
  • Ability to be proactive and speak up when you see an issue
  • Monitor Ticket, Chat, and Email queue to acknowledge cases within SLA requirements
  • Attention to detail
  • Pluses, but Not Required:
  • Experience working on an international team
  • VMware experience
  • Avamar working experience
  • WinSCP and FTP knowledge
  • DataDog and SNMP tools
  • Splunk usage to pull relevant events
JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent mid-shift schedule.