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Customer Experience Agent

Salary undisclosed

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Company Description

At Alorica, we focus on creating great customer experiences across various channels including online, phone, social media, and in-person interactions. We provide services to clients in automotive, financial services, healthcare, retail, and tech industries. With headquarters in Irvine, CA, and over 100,000 employees in 100 global locations, we offer opportunities for growth, community involvement, referral bonuses, and tuition reimbursement.

Role Description

This is a full-time on-site role for a Customer Experience Agent at Alorica in Lipa. As a Customer Experience Agent, you will be responsible for ensuring customer satisfaction, providing support, effective communication, and delivering exceptional customer service on a daily basis.

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Excellent Communication skills
  • Strong Customer Service and Customer Experience abilities
  • Ability to thrive in a fast-paced customer-focused environment
  • Experience in customer service or related field
  • Problem-solving skills and a positive attitude
  • High school diploma or equivalent; additional certifications a plus