Business Analyst/Operations Assistant Manager

We are seeking a highly organized and detail-oriented business/operations analyst to join our team. The ideal candidate will have a blend of technical, analytical, and administrative skills and will work closely with the team to ensure smooth daily operations. This role involves creating, analyzing, and providing insight for new and existing reports, employee onboarding support, tracking and communicating missing onboarding items, and supporting various administrative tasks. You’ll also be responsible for ensuring systems function correctly, assisting with project management, and keeping the organization on track with our performance metrics.

Hours of work will be discussed during interview process but the ideal candidate will ideally work a few hours (7 AM CST to 11 AM CST) overlapping with other operational tea m me mbers to learn the role, responsibilities, and coordinate on various projects.

Key Responsibilities:
- Pull weekly KPIs, analyze data, and provide actionable recommendations.
- Generate new or existing reports to analyze business performance and track progress on key metrics.
- Provide feedback on ways to improve organizational reporting.
- Provide assistance to the operations manager and CEO and spearhead various projects.
- Project management: organize the team, manage tasks and goals, and ensure clarity on who is responsible for what.
- Handle follow-up communications and coordinate various tasks across departments.
- Post and repost job openings, ensuring a steady stream of qualified candidates.
- Track necessary employee documentation during onboarding and throughout employment to ensure compliance.
- Provide feedback and suggestions on improving (efficiency, automation, etc.) the new hire onboarding experience.
- Monitor and follow up on missing documentation.
- Set up accounts for new hires on a monthly basis.
- Check schedules weekly, send reminders regarding PTO requests, and ensure scheduling issues are addressed.
- Track, Troubleshoot, and resolve technology issues, ensuring systems (GHL and others) are functioning properly.
- Post blogs to support content initiatives.

Qualifications:
- Strong Proficiency with Smartsheets, Google Sheets, and other project management tools.
- Strong analytical skills, with the ability to interpret data and make informed decisions.
- Excellent verbal and written communication skills.
- Experience in Human Resources or a related administrative role is desirable.
- Demonstrated ability to organize and manage multiple projects simultaneously.
- Strong attention to detail and problem-solving abilities.
- Proficient in email (Gmail) and other communication platforms.
- Ability to work independently and handle a variety of tasks in a fast-paced environment.
- Familiarity with content management systems and basic website editing is a plus.
- Experience in customer service and resolving technical issues is preferred.

Preferred Skills:
- Experience with GHL (Go High Level) or similar systems.
- Basic project management experience.
- Familiarity with performance reporting and business analytics tools.
- Comfort with technology troubleshooting and handling onboarding processes.

Education & Experience:
- Bachelor’s degree or equivalent experience in Business Administration, Human Resources, or a related field is preferred.
- At least 2 years of experience in an operations or administrative role, virtual assistance, or project management.

This role offers an excellent opportunity to contribute to a growing organization by ensuring smooth operations, resolving challenges, and helping the team stay organized and focused on key goals.

About Us:
We provide telehealth services to patients across the United States making it convenient for patients to access a licensed professional via our telehealth platform.

Our Mission: We understand the life changing work that our providers provide, as well as the difficulty patients have using their health insurance when seeking their care. Our mission is to bridge that gap by strategically growing, leading, and delivering on innovative care nationwide. By investing in our team and our patients, we will elevate the individual experience for all clients.

Why Join Us:

Our Team: The entire team is focused on making this the best place for providers and our team to work.

Grow as a leader: We are passionate about the personal and professional growth of our tea m me mbers.

Great culture: We strongly believe in working and learning together as a team. Our tea m me mbers meet regularly on a weekly basis. We also make a point to schedule team-building and social events.

We listen: We believe our tea m me mbers are our greatest source of innovation and we actively work to incorporate feedback to make our organization a better place for our tea m me mbers and clients alike.

Our Core Values
Excellence
Growth Mindset
Patient Centricity
Autonomy