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Customer Service Representative

  • Part Time, onsite
  • JoulestoWatts Business Solutions Pvt Ltd
  • Quezon City, Philippines
Salary undisclosed

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We are hiring for Customer Service Representative and following details

You will be deployed at client office in Quezon City, Metro Manila.

Work Onsite - Bridgetown West, C5 Road, Quezon City, Metro Manila (No option for Work from Home / Remote)

Its 4 hours 30 Mins Working hours in a day only (Part time)

Shift - 11:30 PM to 4:00 AM and 12:00 AM to 4:30 AM Philippines Time

Should be willing to work from Monday - Sunday (5 Days in a week) will have 2 weekly off (Not necessary it will be Saturday OR Sunday.

Salary Budget – up to 14000 PHP (Inclusive of transport, rice and basic)

Additional Benefits for the shifts - Statutory Benefits (HMO, Night differential and 13 Months' pay and other benefits as per law)

JOB DESCRIPTION

Department: Operations

Work Timing: Night Shift

Qualifications: Graduate/Undergraduate (Any Stream)

Skills:

  • Excellent Communication Skills
  • Excellent Training Delivery Skills
  • Good Analytical Skills
  • Good Interpersonal Skills

Experience: Minimum 6 months to 1 year US Healthcare / BPO (Inbound Calls) experience.

Job Responsibilities:

Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.

Patient Scheduling: Patients may call to schedule an appointment to their preferred facilities and time.

Prior authorization: Patients may call to inquire about the status of authorization on file.

Medical records requests: Patients may call to request copies of their medical records.

Follow-up appointments: Patients may call to schedule follow-up appointments.

Rescheduling / Cancellation of Appointments: Patients may call to reschedule or to cancel their appointments

Account Management: Patients may call to update their demographics on file.

Stop Notification: Patients may call for stop notification through text messaging and e-mail.