Customer Service Representative
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We are hiring for Customer Service Representative and following details
You will be deployed at client office in Quezon City, Metro Manila.
Work Onsite - Bridgetown West, C5 Road, Quezon City, Metro Manila (No option for Work from Home / Remote)
Its 4 hours 30 Mins Working hours in a day only (Part time)
Shift - 11:30 PM to 4:00 AM and 12:00 AM to 4:30 AM Philippines Time
Should be willing to work from Monday - Sunday (5 Days in a week) will have 2 weekly off (Not necessary it will be Saturday OR Sunday.
Salary Budget – up to 14000 PHP (Inclusive of transport, rice and basic)
Additional Benefits for the shifts - Statutory Benefits (HMO, Night differential and 13 Months' pay and other benefits as per law)
JOB DESCRIPTION
Department: Operations
Work Timing: Night Shift
Qualifications: Graduate/Undergraduate (Any Stream)
Skills:
- Excellent Communication Skills
- Excellent Training Delivery Skills
- Good Analytical Skills
- Good Interpersonal Skills
Experience: Minimum 6 months to 1 year US Healthcare / BPO (Inbound Calls) experience.
Job Responsibilities:
• Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.
• Patient Scheduling: Patients may call to schedule an appointment to their preferred facilities and time.
• Prior authorization: Patients may call to inquire about the status of authorization on file.
• Medical records requests: Patients may call to request copies of their medical records.
• Follow-up appointments: Patients may call to schedule follow-up appointments.
• Rescheduling / Cancellation of Appointments: Patients may call to reschedule or to cancel their appointments
• Account Management: Patients may call to update their demographics on file.
• Stop Notification: Patients may call for stop notification through text messaging and e-mail.