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Engagement Coordinator
Duties and Responsibilities:
• Provide additional support to Client Managers in liaising with other departments (Facilities, IT, HR) to ensure office space is in working condition, all IT issues are being resolved, any internal HR issues are being addressed properly, etc.
• Coordinating Onboarding process (scheduling kick-off meeting, systems access, etc.; refer to procedure document), tracking and reporting
• Support Client Managers in collating, tracking and reporting data in producing a deck for weekly, bi weekly and monthly governance meetings (as needed)
• Monitoring and accurately tracking time utilized by all resources (leaves, breaks, socialization, etc.)
• Monitoring and recording resource daily attendance; and reporting to Client managers
• Reporting to Client managers any immediate notification of leaves (sick, vacation, etc.)
• Preparing and distributing monthly attendance/leave reports
• Preparing, validating, and reporting monthly billable hours entered into timekeeping system against Client timekeeping system to ensure accurate invoice processing
• Coordinating the performance evaluation and management process:
o Monitoring and coordinating performance evaluation before the deadline
o Tracking and monitoring of any resulting action items
• Updating and maintaining Staff Presentation material as new resources are deployed or resources are terminated
• Coordinating on-site client visits (as needed)
• Updating and sending monthly Operations materials such as STRATEG-E, CAPABILIT-E, BCP file, and alike
• Handling various administrative tasks relating to personnel and performing any other administrative duties relevant to the group
• Supporting a small client team (as needed)
Qualification Standards:
Educational Attainment: A Bachelor's degree required
Certification/Training: Certification preferred
Work Experience: 1 to 5 years experienced in IT services industry or similar business with administrative in nature. Preferably reporting experience.
Competencies and Skills:
• Strong work ethic - someone who takes great pride in professionalism, responsibility, and being proactive
• Strong communications skills, both in writing and speaking
• Need to possess strong interpersonal skills and an ability to effectively interact with a highly technical staff
• Good organizational and time management skills
• Intermediate to advance knowledge level in MS Excel, Word, PowerPoint.
• Experience with business applications across multiple business verticals/industries. (preferred)
Duties and Responsibilities:
• Provide additional support to Client Managers in liaising with other departments (Facilities, IT, HR) to ensure office space is in working condition, all IT issues are being resolved, any internal HR issues are being addressed properly, etc.
• Coordinating Onboarding process (scheduling kick-off meeting, systems access, etc.; refer to procedure document), tracking and reporting
• Support Client Managers in collating, tracking and reporting data in producing a deck for weekly, bi weekly and monthly governance meetings (as needed)
• Monitoring and accurately tracking time utilized by all resources (leaves, breaks, socialization, etc.)
• Monitoring and recording resource daily attendance; and reporting to Client managers
• Reporting to Client managers any immediate notification of leaves (sick, vacation, etc.)
• Preparing and distributing monthly attendance/leave reports
• Preparing, validating, and reporting monthly billable hours entered into timekeeping system against Client timekeeping system to ensure accurate invoice processing
• Coordinating the performance evaluation and management process:
o Monitoring and coordinating performance evaluation before the deadline
o Tracking and monitoring of any resulting action items
• Updating and maintaining Staff Presentation material as new resources are deployed or resources are terminated
• Coordinating on-site client visits (as needed)
• Updating and sending monthly Operations materials such as STRATEG-E, CAPABILIT-E, BCP file, and alike
• Handling various administrative tasks relating to personnel and performing any other administrative duties relevant to the group
• Supporting a small client team (as needed)
Qualification Standards:
Educational Attainment: A Bachelor's degree required
Certification/Training: Certification preferred
Work Experience: 1 to 5 years experienced in IT services industry or similar business with administrative in nature. Preferably reporting experience.
Competencies and Skills:
• Strong work ethic - someone who takes great pride in professionalism, responsibility, and being proactive
• Strong communications skills, both in writing and speaking
• Need to possess strong interpersonal skills and an ability to effectively interact with a highly technical staff
• Good organizational and time management skills
• Intermediate to advance knowledge level in MS Excel, Word, PowerPoint.
• Experience with business applications across multiple business verticals/industries. (preferred)
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