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Chat and Email Support Specialist (Slovak Bilingual)

Salary undisclosed

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Job Overview

Strikingly is on the lookout for a dedicated Remote Bilingual (Slovak - English) Email and Chat Support representative to join our dynamic team. In this pivotal role, you will be instrumental in delivering exceptional customer service and fostering positive interactions that align with our company's mission of empowering individuality.

Key Responsibilities

  • Represent our brand and essence in every customer communication, ensuring the Strikingly voice is consistently reflected.
  • Create memorable experiences for our customers by delivering outstanding service across various platforms, including email, chat, and social media.
  • Translate product-related content and customer communications, such as newsletters and lifecycle emails, to enhance accessibility and engagement.
  • Acquire in-depth knowledge of our products and internal systems to provide effective support and solutions to our clients.
  • Maintain a positive and uplifting atmosphere in each interaction with customers and colleagues.

Required Skills

  • Proficient communication abilities in both Slovak and English.
  • A strong enthusiasm for assisting individuals with varying levels of understanding and experience.
  • A passion for continuous learning, coupled with solid analytical and problem-solving skills.
  • Prior experience in a customer service role within a fast-paced environment.
  • Ability to work full-time (40 hours per week) with a reliable desktop or laptop that meets technical specifications, including a stable internet connection.

Qualifications

  • Professional proficiency in Slovak and English communication.
  • Demonstrated experience in customer service, particularly in high-demand settings.

Career Growth Opportunities

At Strikingly, we are committed to facilitating career advancement and continuous professional development. As a member of our team, you will have ample opportunities to enhance your skills and expertise within a supportive environment.

Company Culture And Values

Strikingly promotes a vibrant and collaborative international work culture. Our roots in Silicon Valley, combined with our innovative approach, create a diverse and inclusive workplace where individuality is celebrated.

Networking And Professional Opportunities

Joining Strikingly allows you to connect with industry experts and engage in professional networking opportunities that can further your career.

Compensation And Benefits

  • Flexible work-from-home arrangements.
  • Opportunities for training and personal growth.
  • Paid leave after completing one year of service.

If you are seeking a stable, long-term opportunity within a progressive company, we invite you to submit your application and share a brief overview of your professional experience.

Employment Type: Full-Time