Customer Service Specialist (German-speaking)
Salary undisclosed
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This is a remote position.
About Remote Workmate:
We accelerate your success with our simple, direct and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.
We guarantee you fair pay for work done and bring multiple opportunities your way.
About the Client:
The client is a premium bottled water company that was founded in 2018 by family who wanted to create a product that not only tasted great but was also environmentally sustainable. The company sources its water from a spring in the Austrian Alps and uses a unique process that ensures the water is both pure and rich in minerals.
About the Role:
The successful candidate will help the client in getting organized in the customer service aspect of their business by answering clients’ emails with requests such as pausing or editing their subscription, updating addresses, and inquiring about shipments.
Responsibilities:
Qualifications:
About Remote Workmate:
We accelerate your success with our simple, direct and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.
We guarantee you fair pay for work done and bring multiple opportunities your way.
About the Client:
The client is a premium bottled water company that was founded in 2018 by family who wanted to create a product that not only tasted great but was also environmentally sustainable. The company sources its water from a spring in the Austrian Alps and uses a unique process that ensures the water is both pure and rich in minerals.
About the Role:
The successful candidate will help the client in getting organized in the customer service aspect of their business by answering clients’ emails with requests such as pausing or editing their subscription, updating addresses, and inquiring about shipments.
Responsibilities:
- Respond promptly to client inquiries via email and phone.
- Address customer needs, including editing subscriptions, updating addresses, and handling shipping inquiries.
- Manage replacements for damaged or lost packages, ensuring prompt and accurate delivery.
- Answer the company's telephone line during designated hours and take messages accurately.
- Maintain a content bank (FAQs with response templates) for future reference.
- Assisting in scheduling meetings for the global team
- Attend monthly global team conference calls and create detailed minutes of the meetingMaintain excellent relationships with customers.
- Keep up to date with the latest in sales and marketing.
Qualifications:
- At least 2 years’ experience with a customer service and administrative role
- Customer-centric mindset with a willingness to go above and beyond to ensure customer satisfaction.
- Familiarity with shipping and fulfillment processes is an advantage.
- Excellent English communication skills, both written and verbal, with a strong attention to detail.
- Strong problem-solving and critical thinking skills.
- Proficiency in Microsoft Office and Google Suite.
- Tech-savvy
- Tools: Gsuite, Dial pad, Mailchimp, any CRM
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