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IT Support Engineer

Salary undisclosed

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We are currently seeking a skilled IT Support professional to join our team. The successful candidate will provide technical assistance and support to our internal users, ensuring smooth operations within our IT infrastructure.

Duties:
- Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
- Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
- Handle user account management in Active Directory.
- Provide technical support for issues related to DNS, Firewall, Windows, Mac OS, Windows Server, TCP/IP protocols.
- Respond to IT support requests in a timely manner and resolve issues efficiently.
- Assist in the setup and maintenance of office equipment including computers, printers, and telephones.
- Collaborate with the IT team to ensure smooth operation of all systems.

Qualifications:
- Proven experience as an IT Support Specialist or similar role.
- Proficient in computer hardware, DNS management, Firewall configuration, Windows and Mac OS environments.
- Familiarity with Windows Server operating systems and TCP/IP networking protocols.
- Strong customer service skills with the ability to communicate technical information effectively.
- Knowledge of office productivity software applications.