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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Customer Support Representative and Collaboration Outreach

Salary undisclosed

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Overview

Headquartered in Miami, USA, PM Accelerator is one of the fastest-growing companies in the field of product management. We focus on helping international professionals around the world transition quickly into product management, securing top offers from top-tier companies, and becoming product leaders. Our unique job search framework, developed by founder Dr. Nancy Li, helps to solidify PM skills, create product portfolios, overcome various challenges in the PM job search, accelerate career development, build a global network of product managers, and secure high salaries during job changes and searches. Website:https://www.pmaccelerator.io/

About the Role

As a Filipino Customer Support Representative and collaboration outreach specialist, you will be responsible for providing exceptional customer service to our clients and supporting our sales team. You will be the first point of contact for our customers, ensuring that their needs are met and providing solutions to their concerns.

Key responsibilities include:

  • Conduct online community management, including facilitating engagements, sending course reminders, answering customer questions
  • Manage PM Accelerator program operations, such as managing mentorship program, office hours, creating community events
  • Onboard new customers
  • Manage customer payment, billing, and create payment options using the course platform
  • Conduct market research of influencers and coaches within similar market
  • Reach out to influencers and coaches for collaboration requests
  • Communicate with event attendees and manage event logistics

Other Activities

  • Collaboration with team when necessary
  • Attend team meetings for updates
  • Other activities assigned by the company as needed

Requirements:

  • Very fluent in English
  • Bachelor's degree preferred.
  • Minimum of 2 year of experience in Customer Support or a related field.
  • Strong verbal and written communication skills.
  • Ability to handle complex customer situations with empathy and understanding.
  • Proficient in using computer systems and customer relationship management
  • Respond to customer inquires in a timely manner, such as in 10 minutes or reasonable time frame during normal business hours.
  • Respond to urgent customer requests during the weekends if urgent matters occur.
  • Proactive and able to work independently as well as part of a team.
  • Work hours : Monday to Friday 9-11am EST and 8pm-1am EST, (7 hours/day) and 5 hours during the weekend, total of 40 hours/week. Subject to change based on team needs

This is a full-time job. If you have other full-time or part-time jobs, please DON’T apply.

Benefits:

  • Competitive pay and performance-based incentives
  • Opportunities for professional growth and development.
  • Access to community/company training programs

How To Apply

  • Resume
  • Why do you want to work for PMA and why are you’re the right fit for this role
  • All applicants will receive a takehome exam to assess your skills
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