Collections Specialist - Accounts Receivable

Description

As a Collections Specialist, you will support Amazon’s strategic/Reseller/Standard customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collections Specialist with at least 5+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line.

This role will require for the successful candidate to: - Manage a portfolio of strategic/Reseller customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.

• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.
  
  

Working Conditions

• Normal Office Environment.
• Report daily to the Pasay office as required by the business or operations.
• This role will primarily be reporting within APAC shift and may also be requested to be on shifting schedule from time to time.
• Work during Holidays as may be required by the Company.
• May be asked to render overtime on critical and peak times as may be required by the Business.
  
  

Basic Qualifications

• Graduate of a Bachelor's Degree.
• Prior experience of at least 3 years in similar Finance & Accounting role as a Specialist or worked in a BPO industry catering to customer needs.
• Knowledge on Outlook, Word and Excel or similar desktop applications.
• Impecable Communications skills – Written & Verbal
• Proficient in Microsoft Excel and Word.
• Flexible to work in shifting schedule.
• Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
• Can work under pressure and with deadlines.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Has the ability to prioritize, multi-task and work with minimal supervision.
• A person who is open to work with diverse teams with different cultures on an global team.
  
  

Preferred Qualifications

• Preferably with a Master's Degree in Finance/Accounting as Major Subject.
• Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
• Preferably with Collections or credit analysis background.
• Porfolio management of strategic customers is a plus.
• Excellent organizational and time-management skills
• Knowledge of Amazon business or the e-commerce/ advertising industry.
  
  
  

Company - AOSP - Manila

Job ID: A2796368