Policy Support Officer - Global Salesforce Client Validation
Salary undisclosed
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Primary Details
Time Type: Full time
Worker Type: Employee
ROLE PURPOSE
Provide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests.
Responsibilities
Knowledge
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Time Type: Full time
Worker Type: Employee
ROLE PURPOSE
Provide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests.
Responsibilities
- Process all emails related to product, process and policies and accomplish all reports as required by clients
- Properly assess completeness of documents received and provide solutions if incomplete
- Performs moderately complex clerical, administrative and general office duties
- Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
- Enter data into systems and make updates or corrections while adhering to the guidelines
Knowledge
- Basic knowledge on customer service
- Knowledge in Insurance Processing is preferred
- Proficient verbal and written communication skills
- Proficiency in MS tools
- Customer service focus
- Keen to details
- Administration and Organisation skills
- Ability to Multi-task
- Analytical skills and stakeholder management
- At least 6-12 months in a similar role is an advantage
- Preferably with BPO experience
- Amenable to work on shifting schedule, weekends and PH holidays
- Amenable to work in Cebu Business Park, Ayala, Cebu City
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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