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Policy Support Officer - Global Salesforce Client Validation

Salary undisclosed

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Primary Details

Time Type: Full time

Worker Type: Employee

ROLE PURPOSE

Provide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests.

Responsibilities

  • Process all emails related to product, process and policies and accomplish all reports as required by clients
  • Properly assess completeness of documents received and provide solutions if incomplete
  • Performs moderately complex clerical, administrative and general office duties
  • Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
  • Enter data into systems and make updates or corrections while adhering to the guidelines


Qualifications

Knowledge

  • Basic knowledge on customer service
  • Knowledge in Insurance Processing is preferred


Skills

  • Proficient verbal and written communication skills
  • Proficiency in MS tools
  • Customer service focus
  • Keen to details
  • Administration and Organisation skills
  • Ability to Multi-task
  • Analytical skills and stakeholder management


Experience

  • At least 6-12 months in a similar role is an advantage
  • Preferably with BPO experience
  • Amenable to work on shifting schedule, weekends and PH holidays
  • Amenable to work in Cebu Business Park, Ayala, Cebu City


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.