Virtual Recruitment Event for Collections Officers - 11 October 2024
Salary undisclosed
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About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Collections Officer you will be responsible for managing delinquent customer accounts and accurate maintenance for all contacts by applying the appropriate ANZ Collections processes and strategies. This entails effective and efficient customer interaction, negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour.
In addition, you will be responsible for answering queries from customers and other key stakeholders, actioning accounts in a timely manner including raising provisions for accounts where required by credit policy and ensuring that work is of high quality and that attention is paid to detail in order to avoid errors
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City
Role Type: Permanent, Fulltime, 100% Inbound Voice campaign
Shift Schedule: Dayshift, Weekends Off (can be split) and Hybrid Set-Up (upon regularization)
Campaign: Inbound Collections
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 76509
Job Posting End Date
17/09/2024 , 11.59pm, (Melbourne Australia)
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About The Role
As a Collections Officer you will be responsible for managing delinquent customer accounts and accurate maintenance for all contacts by applying the appropriate ANZ Collections processes and strategies. This entails effective and efficient customer interaction, negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour.
In addition, you will be responsible for answering queries from customers and other key stakeholders, actioning accounts in a timely manner including raising provisions for accounts where required by credit policy and ensuring that work is of high quality and that attention is paid to detail in order to avoid errors
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City
Role Type: Permanent, Fulltime, 100% Inbound Voice campaign
Shift Schedule: Dayshift, Weekends Off (can be split) and Hybrid Set-Up (upon regularization)
Campaign: Inbound Collections
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Above average experience in a BPO/Contact Center voice campaign
- BPO/Contact Center Collections experience is an advantage
- Excellent customer service skills, exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will the key skills required
- Ability to work in a fast-paced environment where targets need to be reached
- Strong written and oral communication skills
- Strong financial and numerical literacy
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 76509
Job Posting End Date
17/09/2024 , 11.59pm, (Melbourne Australia)
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