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Job Posting: Tier 3 IT Technician - Help Desk (Full-Time)
Location: Remote
Position: Full-Time
Job Type: Tier 3 Help Desk Technician
About Us:
Join our dynamic team supporting a leading healthcare client. We value communication, technical expertise, and problem-solving skills to deliver exceptional customer service.
Key Responsibilities:
• Manage an average of 30-35 tickets per day using AutoTask ticketing system via phone and email.
• Participate in daily Teams meetings on camera while clocked in.
• Provide top-tier IT support and customer service to healthcare professionals.
• Troubleshoot technical issues with a focus on effective problem-solving.
Requirements:
• Strong communication skills with a neutral accent.
• Tech-savvy with a solid foundation in IT technician skills.
• Must have dual monitors and the ability to support dual-monitor setups.
• Minimum system requirements: Core i5 (10th gen) or Ryzen 5 (5000 series) processor, and 16 GB RAM.
• Open to feedback and willing to adapt processes for improvement.
• A+ certification is preferred but not mandatory.
What We Offer:
$8 per Hour
• Comprehensive training to enhance your skills.
• A collaborative work environment with opportunities for growth.
• Supportive management committed to your success.
Location: Remote
Position: Full-Time
Job Type: Tier 3 Help Desk Technician
About Us:
Join our dynamic team supporting a leading healthcare client. We value communication, technical expertise, and problem-solving skills to deliver exceptional customer service.
Key Responsibilities:
• Manage an average of 30-35 tickets per day using AutoTask ticketing system via phone and email.
• Participate in daily Teams meetings on camera while clocked in.
• Provide top-tier IT support and customer service to healthcare professionals.
• Troubleshoot technical issues with a focus on effective problem-solving.
Requirements:
• Strong communication skills with a neutral accent.
• Tech-savvy with a solid foundation in IT technician skills.
• Must have dual monitors and the ability to support dual-monitor setups.
• Minimum system requirements: Core i5 (10th gen) or Ryzen 5 (5000 series) processor, and 16 GB RAM.
• Open to feedback and willing to adapt processes for improvement.
• A+ certification is preferred but not mandatory.
What We Offer:
$8 per Hour
• Comprehensive training to enhance your skills.
• A collaborative work environment with opportunities for growth.
• Supportive management committed to your success.
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